header and footer company logo causes word to open slowly

[PDiddy]

We've had this problem for a while now, it is that when I try to open word
attachments that contains a graphic in it's header and or footer, it takes a
few minutes to open, sometimes 3-5minutes. users with particularly low spec
PCs will find that it takes them even longer. Is there a way around this?
Usually the header and footer is just the Company's logo. Thanks for your
help.

 

[Suzanne S. Barnhill]

Is the logo linked or embedded. If linked, where is the graphic
stored--locally or on the network?

 

[PDiddy]

I'm not sure how I can check this, these are documents sent to us from other
Councils, and they happen to place their company logos in the header and
their contact address in the footer, all in graphic format. I would imagine
that theyre neither linked or embedded. What is the work around/fix if any?
Thanks for your kind assistance.

 

[Suzanne S. Barnhill]

If they're from elsewhere and you can see them, then they must be embedded.
If for some reason they are both linked and embedded, that could be the
issue. Or it could just be that your graphics adapter isn't up to the task
or needs a driver update.

 

[PDiddy]

Hi Suzzanne,
I don't think it's my hardware, my PC is a very new HP Compaq DC7800P.
Specs:
CPU:Intel Core2Duo (2.33GHZ)
RAM: 2gb HDD: 80gb
OS:Windows Vista Business SP1;
Graphics Card: Intel Express 286mb

I've even deleted the text which is the body of the letter from this
document and it still opens very slowly. If you don't mind, I can send this
to you so that you can take a look. I would be very grateful if you could.
thanks.

 

[Suzanne S. Barnhill]

Sure, shoot it to me, and I'll see if I can figure anything out.

 

[PDiddy]

Thanks Suzanne, I've sent it to you.

 

[PDiddy]

Hi Suzzane,
Did you receive the document?

Thanks Suzanne, I've sent it to you.

 

[Suzanne S. Barnhill]

No, I didn't.