Have email in outbox that cannot delete

[Guest]

I have an email in my outbox that I cannot delete. I don't know if this
makes a difference or not, but when the message is highlighted/clicked on,
there's no message. It tells me message cannot be displayed. Every time I
try to delete it, it tells me an unknown error has occurred. Thus, I cannot
send any other emails until this one is gotten rid of. Can you please help??
Thanks.

Heather

 

[R. C. White]

Hi, Heather.

As with the hundreds of others (including myself!) who have had this
problem, the best solution we've come up with yet is MVP Steve Cochran's
WMUtil.exe. Get it free here:
http://www.oehelp.com/WMUtil/

Download it, run it, and follow instructions carefully.

Then, like me, you might want to switch from Windows Mail to (still beta,
but working well for me) Windows Live Mail beta (build 12.0.1184). If you
want to try it, go here:
Windows Live Mail Beta
http://get.live.com/betas/maildesktop_betas

For support from other WLM users, see this newsgroup:
news://msnews.microsoft.com/microsoft.public.windows.live.mail.desktop

Note that, although the name "desktop" was retired in May, it still appears
in several places. But WLM beta is much better than WLMd beta.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

 

[Gary VanderMolen]

Use the Clear Outbox function of WMUtil:
http://www.oehelp.com/WMUtil

Gary VanderMolen

 

[Guest]

Hi Heather

I just solved the problem according the instructions of R.C.White using
www.oehelp.com/WMUtil/
Thanks a lot R.C.
Domingo

 

[R. C. White]

Hi, Domingo.

You're welcome, but Steve Cochran is the one who deserves the thanks. ;<)

And I hope it helped Heather, too.

Thanks for the feedback.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

 

[Guest]

I downloaded the WMUtil.exe but could nopt run it because the Clear Outbox
button was grayed out. I closed Windows mail and follwed the instruction to
"end process" on Winmail.exe. How can I get the utility to run? I have the
same problem described here on 2 email accounts.

 

[Gary VanderMolen]

You say you did the "end process" but was it successful in removing
WinMail.exe from the list of running processes? Also, be sure to
click "Show processes from all users".

Gary VanderMolen

 

[Steve Cochran]

If you end process WinMail.exe then the Clear Outbox and other database
functions will become enabled.

steve

 

[Guest]

Terrific! Thanks a bunch, Gary & Steve. The utility worked as advertised,
once I followed the "Also, be sure to click 'Show processes from all users' "
tip.

 

[Gary VanderMolen]

Thanks for the feedback, DW.

Steve, you should probably include that 'Show processes from all users'
in the instructions.

Gary VanderMolen

 

[Guest]

Hi Gary,

I have tried manually deleting a message that will not go away in my outbox,
and have installed and run WMUtil, but the message clogging up the outbox
persists. I have also tried to install Live Beta mail and it will not load.
Says I do not have the system requirements. When I checked system
requirements, my system more than measures up. Am running Vista Ultimate on a
new HP Pavillon dv9000 laptop.
Any other suggestions I should try?

Thanks,
Bruce

 

[Gary VanderMolen]

I have no idea why Windows Live Mail beta won't install
on your computer. However, a newer fix has been released
by Microsoft for the Windows Mail problem:

http://support.microsoft.com/default.aspx/kb/941090

 

[Jessica]

Hi, Domingo.

You're welcome, but Steve Cochran is the one who deserves the thanks. ;<)

And I hope it helped Heather, too.

Thanks for the feedback.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
(Running Windows Live Mail beta in Vista Ultimate x64)

 

[Jessica]

Hi
Just to say that the exact same problem occurred to me. An email could not
be deleted from my outbox and it prevented me from sending any emails at all
I followed advice from you and downloaded Windows Live. Its fine now and
seems tobe more user friendly. I was able to export all my contacts too
Thank you so much for your advice
Jessica

 

[Charles Lehne]

--
Charles Lehne

 

[Bob F.]

Try the Hotfix in this support file:

http://support.microsoft.com/default.aspx/kb/941090

This article states a specific case but the solution has been known to fix
other mail folders. Also, the present thinking is that the problem is
caused by various Antivirus software misbehaving. The fix may be needed
again.