S
SCOTT
Problem Description: Computer was working
fine...........then I thought I would make a
Hardware upgrade:
Replace older promise FasTrak 100 TX2 which was working.
Installed new 'Promise TX2000FastTrak IDE RAID card'
Also switched out the existing two 40GB HD's, and
replaced them with two new WesternDigital 80GB hard
Drives.
Install ok, set up an array, used the disk ck to ck for
errors. All seemed fine.
There was a device manger issue:
The 'SCSI and RAID controllers' listed the new 'Win XP
Promise FastTrak TX2000 controller and the promise driver
as installed and working.
However, under 'Disk Drives' I kept getting a yellow
exclamation mark under disk drives for the new HD's. It
was listed as 'Promise 2+0 Stripe/Raid 0 SCSI Disk Device'
The Hardware installer keeps saying the driver would not
install and that there is a problem with this service.
It would not load the promise drive!? It did load the
PartMgr.sys drive 5.1.2600.0 (XPClient 010817-1148) I am
unsure which driver should be installed:
Windows/Promise/WesternDigital?
When I tried to copy large amounts of data back onto this
new partitioned array I would get a Blu screen.
The first blue screen error string is:
0x0000007e (0xC0000005, 0x8051D9EC, 0xF78c6A80,
0xF78c6780)
I also get this same yellow exclamation mark message when
I hook up my new 160GB Maxtor external HD. It will not
install the maxtor driver.
The Hardware installer keeps saying the driver would not
install and that there is a problem with this service.
It did load the PartMgr.sys drive 5.1.2600.0 (XPClient
010817-1148)
It shows up on the explorer and works but it went blu
screen after trying to defrag the big Partition on my new
Maxtor external firewire HD.
The Second blu screen error string is:
0x0000007e (0xC0000005, 0x783EA83, 0xF789E19C,
0xF789DE9C)
I got another blu screen error when I tried to defrag the
FAT32 drive on the Maxtor
0x000000A (0xF3BBA1B8, 0X0000002, 0X00000000, 0X80515881)
Microsoft said to talk to Promise and Promise said to
talk to Microsoft?!?!
Microsoft has a 'Online Crash Analysis ' but I have no
idea how to make it work?
I have two computers and have never had these problems
with promise hardware.
The Maxtor external works just fine on the other computer
running win 2000 pro
Problem Area: Hardware/Drivers Frequency of problem:
Always Happens Operating system / version: Microsoft
Windows XP Professional-5.1.2600 Computer manufacturer
and model: X86-based PC, Unknown, Unknown Processor
model and speed: x86 Family 6 Model 6 Stepping 1, 1194
(MHz) Memory (RAM): 2047.48046875 MB Uploaded files:
Win.ini; Boot.ini; Config.nt; Autoexec.nt;
setupact.log; setup.log; sysevent.evt; secevent.evt;
appevent.evt; Ntbtlog.txt; System.ini;
Hello John, Thank you for contacting Microsoft
Customer Service. My name is Dilip and I am a Customer
Service Representative.
I understand that you are unable to install your Raid
Card. I realize the concern and look forward to provide
you with the appropriate Support Options. I appreciate
the time you have taken to write to us. The issue you
are experiencing pertains to Raid Card. Promise Technical
Support Professionals specialize in handling such
issues. At this point, we believe that your issue
would be best addressed by support specialists trained
on handling issues with errors while installing Raid
cards.
You may contact Promise support by going to the
following link:
http://www.promise.com/cui01_eng.htm
Also you can refer to the following link for
troubleshooting assistance:
http://www.promise.com/support/faq/faq2_eng.asp?
product_id=88&pname=FastTrak%20TX2000
To obtain refund for the incident amount you have paid,
please call at the following phone number: 800-936-3500
For the time being I am archiving your case. If you
need to reply back to us, please submit a response via
the Web Response Web Form at:
https://webresponse.one.microsoft.com/oas/secure/assistedl
ist.aspx or you can also send a mail at
(e-mail address removed), with your SRZ040615001334 case
number included in the subject line.
John, the information I have provided should help to
you with installing your Raid card. Please feel free to
contact us, for any questions or you need further
assistance. Have a good day! Regards, Dilip
Microsoft Online Customer Service
Representative "Build Customer Trust And Value By
Providing A Quality Experience The First Time, Every
Time." Delighting our customers is our top priority.
fine...........then I thought I would make a
Hardware upgrade:
Replace older promise FasTrak 100 TX2 which was working.
Installed new 'Promise TX2000FastTrak IDE RAID card'
Also switched out the existing two 40GB HD's, and
replaced them with two new WesternDigital 80GB hard
Drives.
Install ok, set up an array, used the disk ck to ck for
errors. All seemed fine.
There was a device manger issue:
The 'SCSI and RAID controllers' listed the new 'Win XP
Promise FastTrak TX2000 controller and the promise driver
as installed and working.
However, under 'Disk Drives' I kept getting a yellow
exclamation mark under disk drives for the new HD's. It
was listed as 'Promise 2+0 Stripe/Raid 0 SCSI Disk Device'
The Hardware installer keeps saying the driver would not
install and that there is a problem with this service.
It would not load the promise drive!? It did load the
PartMgr.sys drive 5.1.2600.0 (XPClient 010817-1148) I am
unsure which driver should be installed:
Windows/Promise/WesternDigital?
When I tried to copy large amounts of data back onto this
new partitioned array I would get a Blu screen.
The first blue screen error string is:
0x0000007e (0xC0000005, 0x8051D9EC, 0xF78c6A80,
0xF78c6780)
I also get this same yellow exclamation mark message when
I hook up my new 160GB Maxtor external HD. It will not
install the maxtor driver.
The Hardware installer keeps saying the driver would not
install and that there is a problem with this service.
It did load the PartMgr.sys drive 5.1.2600.0 (XPClient
010817-1148)
It shows up on the explorer and works but it went blu
screen after trying to defrag the big Partition on my new
Maxtor external firewire HD.
The Second blu screen error string is:
0x0000007e (0xC0000005, 0x783EA83, 0xF789E19C,
0xF789DE9C)
I got another blu screen error when I tried to defrag the
FAT32 drive on the Maxtor
0x000000A (0xF3BBA1B8, 0X0000002, 0X00000000, 0X80515881)
Microsoft said to talk to Promise and Promise said to
talk to Microsoft?!?!
Microsoft has a 'Online Crash Analysis ' but I have no
idea how to make it work?
I have two computers and have never had these problems
with promise hardware.
The Maxtor external works just fine on the other computer
running win 2000 pro
Problem Area: Hardware/Drivers Frequency of problem:
Always Happens Operating system / version: Microsoft
Windows XP Professional-5.1.2600 Computer manufacturer
and model: X86-based PC, Unknown, Unknown Processor
model and speed: x86 Family 6 Model 6 Stepping 1, 1194
(MHz) Memory (RAM): 2047.48046875 MB Uploaded files:
Win.ini; Boot.ini; Config.nt; Autoexec.nt;
setupact.log; setup.log; sysevent.evt; secevent.evt;
appevent.evt; Ntbtlog.txt; System.ini;
Hello John, Thank you for contacting Microsoft
Customer Service. My name is Dilip and I am a Customer
Service Representative.
I understand that you are unable to install your Raid
Card. I realize the concern and look forward to provide
you with the appropriate Support Options. I appreciate
the time you have taken to write to us. The issue you
are experiencing pertains to Raid Card. Promise Technical
Support Professionals specialize in handling such
issues. At this point, we believe that your issue
would be best addressed by support specialists trained
on handling issues with errors while installing Raid
cards.
You may contact Promise support by going to the
following link:
http://www.promise.com/cui01_eng.htm
Also you can refer to the following link for
troubleshooting assistance:
http://www.promise.com/support/faq/faq2_eng.asp?
product_id=88&pname=FastTrak%20TX2000
To obtain refund for the incident amount you have paid,
please call at the following phone number: 800-936-3500
For the time being I am archiving your case. If you
need to reply back to us, please submit a response via
the Web Response Web Form at:
https://webresponse.one.microsoft.com/oas/secure/assistedl
ist.aspx or you can also send a mail at
(e-mail address removed), with your SRZ040615001334 case
number included in the subject line.
John, the information I have provided should help to
you with installing your Raid card. Please feel free to
contact us, for any questions or you need further
assistance. Have a good day! Regards, Dilip
Microsoft Online Customer Service
Representative "Build Customer Trust And Value By
Providing A Quality Experience The First Time, Every
Time." Delighting our customers is our top priority.