Hard System Error Prevents Defrag or Chkdsk Repair

[Guest]

When I attempt to defrag my hard disk, shortly after I start defrag it stops
and gives me a hard system error message. I am not allowed to continue
defragging and have to re-boot. The same thing happens when I attempt to use
chkdsk with repair checked. Using Norton Systemworks just yields the same
messages. I have attempted to defrag in safe mode but also get the Hard
System Error message. My computer is working well enough otherwise but would
be faster if I could run disk defragment. Any thoughts?

 

[Dave Patrick]

What error message? Check Event Viewer for error details.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| When I attempt to defrag my hard disk, shortly after I start defrag it
stops
| and gives me a hard system error message. I am not allowed to continue
| defragging and have to re-boot. The same thing happens when I attempt to
use
| chkdsk with repair checked. Using Norton Systemworks just yields the same
| messages. I have attempted to defrag in safe mode but also get the Hard
| System Error message. My computer is working well enough otherwise but
would
| be faster if I could run disk defragment. Any thoughts?

 

[Guest]

The error message window just says Hard System Error. When I check Event
Viewer the source of the Error is the Service Control Manager and the event
ID is 7011. The event description says "Timeout (30,000 milliseconds)
waiting for a
transaction response from the Dnscache service."

 

[Dave Patrick]

You can also run
chkdsk /r
from the recovery console command line. (/r implies /f and /p)

To start the Recovery Console, start the computer from the Windows 2000
Setup CD or the Windows 2000 Setup floppy disks. If you do not have Setup
floppy disks and your computer cannot start from the Windows 2000 Setup CD,
use another Windows 2000-based computer to create the Setup floppy disks. At
the "Welcome to Setup" screen. Press F10 or R to repair a Windows 2000
installation, and then press C to use the Recovery Console. The Recovery
Console then prompts you for the administrator password. If you do not have
the correct password, Recovery Console does not allow access to the
computer. If an incorrect password is entered three times, the Recovery
Console quits and restarts the computer. Note If the registry is corrupted
or missing or no valid installations are found, the Recovery Console starts
in the root of the startup volume without requiring a password. You cannot
access any folders, but you can carry out commands such as chkdsk, fixboot,
and fixmbr for limited disk repairs. Once the password has been validated,
you have full access to the Recovery Console, but limited access to the hard
disk. You can only access the following folders on your computer: drive
root, %systemroot% or %windir%

You may want to download a diagnostic tool from the disk manufacturer's web
site.


For the second error check your hosts
(%systemroot%\system32\drivers\etc\hosts) file. Some spyware may have filled
it with bogus entries.


--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| The error message window just says Hard System Error. When I check Event
| Viewer the source of the Error is the Service Control Manager and the
event
| ID is 7011. The event description says "Timeout (30,000 milliseconds)
| waiting for a
| transaction response from the Dnscache service."