Hard disk crashed - How to get windows XP CD for original OEM lice

[Vilok]

I have a 2 year old Acer Desktop. My hard disk crashed. I tried using Acer
recovery CD but it did not recover windows. So, I had to reformat the disk.
But now the Acer Windows CD is not able to install Windows XP.

I have valid Windows XP OEM licens key on teh box. But Microsoft would not
issue me a CD against that product key? Why?

Acer also is not issuing me a Windows CD and asking me to contact Microsoft
for the CD?

How do I get a Windows XP install CD to recover my computer?

 

[Jim]

Replies inline...

I have a 2 year old Acer Desktop. My hard disk crashed. I tried using Acer
recovery CD but it did not recover windows. So, I had to reformat the
disk.
But now the Acer Windows CD is not able to install Windows XP.

Why was the recovery CD not able to recover Windows?

I have valid Windows XP OEM licens key on teh box. But Microsoft would not
issue me a CD against that product key? Why?

MS owes no support to owners of OEM systems.

Acer also is not issuing me a Windows CD and asking me to contact
Microsoft
for the CD?

Haven't they already supplied you with a recovery CD?

How do I get a Windows XP install CD to recover my computer?

If you can find XP for sale anywhere, you buy it from the store.
Be aware that you will also need a CD which has the special chipset drivers
for your computer. The only source for this would be Acer.

Jim

 

[Don Phillipson]

I have a 2 year old Acer Desktop. My hard disk crashed. I tried using Acer
recovery CD but it did not recover windows. So, I had to reformat the disk.
But now the Acer Windows CD is not able to install Windows XP.

You have had two hard drive failures
1 = failure in everyday operation
2 = failure of recovery procedure for the OS.

Considering how cheap hard drives have become,
it is folly to proceed unless both:
A: The hard drive manufacturer's diagnostics report
this HD is now in perfect running order.
B: You believe the manufacturer.
After two HD failures, most users would simply replace the HD.
(If you have OEM instal CDs, you ought then to be able to
reinstal the OS trouble-free.)

 

[David B.]

See answers inline.

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I have a 2 year old Acer Desktop. My hard disk crashed. I tried using Acer
recovery CD but it did not recover windows. So, I had to reformat the
disk.
But now the Acer Windows CD is not able to install Windows XP.

I have valid Windows XP OEM licens key on teh box. But Microsoft would not
issue me a CD against that product key? Why?

That is an OEM license, Microsoft is under no obligation to provide you
support, that is Acer's job.

Acer also is not issuing me a Windows CD and asking me to contact
Microsoft
for the CD?

They should provide you with recovery media for a fee, if your out of
warranty don't expect anything for free.

How do I get a Windows XP install CD to recover my computer?

Borrow or otherwise get your hands on a Microsoft OEM CD of the same version
(Home or Pro) that the product key is for, your key will work with this.

 

[DL]

Well if your hd crashed its probably terminal, and as such you need a new
hd.
Win wont install on a failed HD

 

[Peter Foldes]

I have valid Windows XP OEM likens key on teh box. But Microsoft would not

issue me a CD against that product key? Why?

Obviously Microsoft will not issue a new key against an OEM version of the Operating System .
OEM is proprietary to the manufacturer of the computer builder in this case Acer

 

[Greegor]

Acer also is not issuing me a Windows CD and

asking me to contact Microsoft for the CD?

Did Acer in fact tell you that they could not
sell you a restore/recovery CD?

https://secure3.tx.acer.com/RCD/Main.aspx

Acer Recovery Media Purchase Program
This web application is used for purchasing recovery media for your
Acer product.

To get started, please enter the serial number or SNID
located on your Acer product and click "Next"
Serial Number(22 chars) or SNID(11 chars) :