Hanging up at shut down problem

[computerchallengedcc]

Dell XPS Home - 300 G hard drive, 4 G RAM XP/SP3 Kaspersky Internet Suite
7.0- SpybotSearch & Destroy-Spyblaster- Windows Defender- All Windows Updates
current:
For about a month, when I shut down my pc, shut down seems to 'hang'. I get
the normal shut down screen,"savings settings' windows is shutting down'etc."
Then a second or two later, get a black screen, and then back to shutting
down, etc. again. This time my pc does shut down. I cannot pinpoint
anything I could have done to cause this. Only changes made during this
timeframe is uninstalling previous version of S &D & installing latest
version (V1.6.0.31) and installing any windows/office 2007 updates. Also
installed a second printer.
I am NOT very experienced in how to troubleshoot what could be causing this.
i was advised to look at the Event Log, but that is way over my knowledge to
interpret. Also was suggested to do this (below) but I don't know what that
is, or what it does, so didn't know if I should try that or not?? I would
appreciate any help or suggestions you can offer me, but please, explain in
simple terms or steps that i can follow. Thank you so much for your
assistance.

You might try running chkdsk /r on the boot drive. You mentioned several
other items/procedures, but I don't recall seeing any mention of that.

Chkdsk Explained, Understanding What Chkdsk Does -
http://support.microsoft.com/kb/314835/EN-US/

Start/Run...type chkdsk /r, with a space between k and /. Type Y, hit Enter.
Reboot.

 

[Alec S.]

computerchallengedcc wrote (in

For about a month, when I shut down my pc, shut down seems to 'hang'. I get
the normal shut down screen,"savings settings' windows is shutting down'etc."
Then a second or two later, get a black screen, and then back to shutting
down, etc. again. This time my pc does shut down. I cannot pinpoint
anything I could have done to cause this. Only changes made during this
timeframe is uninstalling previous version of S &D & installing latest
version (V1.6.0.31) and installing any windows/office 2007 updates. Also
installed a second printer.

Are you certain that it is actually a problem? It sounds like it does shut down
correctly. If something has caused a problem, it didn’t happen in the month
since the system was doing this, but just before. If I had to guess, I would say
that maybe the new printer’s driver is delaying Windows from shutting down like
before. Try booting the system with the new printer unplugged and see if it does
that the next time you shut down.

 

[computerchallengedcc]

Thank you so much for the quick response. I tried unplugging the printer-
Still have the problem at shut down. i have never had this happen on any pc
in the past- And as i said, this just started happening so i think there has
to be a reason why??? Welcome any other suggestions? Thanks again.