Group by Category in Outlook 03, WinXp, SP3

[Bennett]

I have a HP IPAQ Hx2495 handheld and configured to sync with Outlook at
work. I have over 300 contacts and am attemtping to have them grouped by the
Categories: HH/DME, Hosp, INS, NH, Pharm, Psych, etc.... At home I've been
able to apply these categories not at work. Both my home and work computer
share the same software specs as above. I've tried going thru the menu
VIEW/Current View/By Category - no luck. I've tried going thru 'Customize
Current View' making sure filter is off, and when this didn't work,
resetting all views in 'Define Views...' and attempt to 'Customize Current
View' again but still no luck. Finally, I've tried going thru the 'Advanced'
toolbar and click and dragging the 'Categories' heading into the 'Group By
Box' and still no luck. What should I try next? Again this issue is only
happening on my work computer which is connected to Novell network with
Outlook configured to retrieve email from a Groupwise server. Thanks in
advance for your assistance.

Bennett

 

[Brian Tillman]

I have a HP IPAQ Hx2495 handheld and configured to sync with Outlook
at work. I have over 300 contacts and am attemtping to have them
grouped by the Categories: HH/DME, Hosp, INS, NH, Pharm, Psych,
etc.... At home I've been able to apply these categories not at work.
Both my home and work computer share the same software specs as
above. I've tried going thru the menu VIEW/Current View/By Category -
no luck. I've tried going thru 'Customize Current View' making sure
filter is off, and when this didn't work, resetting all views in
'Define Views...' and attempt to 'Customize Current View' again but
still no luck. Finally, I've tried going thru the 'Advanced' toolbar
and click and dragging the 'Categories' heading into the 'Group By
Box' and still no luck. What should I try next? Again this issue is
only happening on my work computer which is connected to Novell
network with Outlook configured to retrieve email from a Groupwise
server. Thanks in advance for your assistance.

You've described well what doesn't "work", but I don't read where you've
described what does happen. What do you see when you group by Categories?
I imaging Outlook does group, but what, if any, are the groups named? There
must be at least one group named "None". If you don't group, but just
display in a table view with the Categories column displayed, what do you
see in that column? My personal opinion is that the Groupwise connector or
Groupwise itself simply doesn't handle categories as Outlook implements
them. Have you read the documenation? I just went to the Novell web site
and found this (in about 25 seconds with Google):

"Outlook and GroupWise use different default categories. Because of this, if
you move from the GroupWise Connector for Outlook to a GroupWise client,
your categories in the GroupWise Connector for Outlook are not preserved in
the GroupWise client."

This says to me that the Groupwise connector may not, in fact, transfer
Outlook categories.

 

[Bennett]

What I am observing when attempting to view or group by category is it
remaining in table or phone list view, but adding an additional column
between the 'Sort by Icon' and 'Sort by Attachment' columns. When I run my
mouse cursor over the column heading nothing comes up indicating what it
might be and additionally I'm not able to 'Expand' or 'Collapse' in this
view, which I suspect is by design anyway, unless of course I was to
successfully drag the 'Categories' column heading into the 'Group by' box.
In short, I can sort and group by my other headings, as well as filter, and
add/remove fields. It seems the only thing affected is when trying to group
by category. The Category column will remain but the category labels for
each record goes blank. But when going back to table view or group by some
other heading, the category labels for each record reappears once again.

As for Groupwise being the possible culprit, I figure I'd write in first
before diagnosising this possibility. But this will have to wait until
Monday. Have a good weekend. And thanks for the referral to the Groupwise
documentation. I'll give that a good read this weekend.

P.s. I agree with your Activesync assessment. For the moment this doesn't
appear to be the issue.