Graph cannot be closed

[Stuart]

Hi all,

I seem to fairly regularly get an error message when
editing a graph in powerpoint. It seems to be when I try
to delete some columns from the data sheet. The data
sheet then closes and I am returned to the presentation -
but the graph remains "shaded" out (as if it is open
elsewhere). You get a message saying something along the
lines of 'Powerpoint contains open inserted objects
which cannot be closed automatically. Please close these
objects'.

Going into task manager, I can't see any processes open
that would be the graph (eg. graph.exe) and the only way
to get out of it is to end Powerpoint in its entirety.
When you do this, there is no auto-recovery of your work -
so it's a bit annoying!

I've tried searching the support site, but can't find any
reference to this - any ideas?

Thanks a lot,
Stuart

 

[Echo S]

This is a weird one, Stuart. I've seen the effect you describe, but I've
not seen it very often.

How are you deleting the columns from the datasheet?

 

[Stuart]

By highlighting a range of cells and then right-clicking,
then Delete... and Entire Columns.

Just tried the same thing again today and it crashes
again - so seems fairly predictable!

Stuart

-----Original Message-----
This is a weird one, Stuart. I've seen the effect you describe, but I've
not seen it very often.

How are you deleting the columns from the datasheet?

--
Echo [MS PPT MVP]
http://www.echosvoice.com

Hi all,

I seem to fairly regularly get an error message when
editing a graph in powerpoint. It seems to be when I try
to delete some columns from the data sheet. The data
sheet then closes and I am returned to the presentation -
but the graph remains "shaded" out (as if it is open
elsewhere). You get a message saying something along the
lines of 'Powerpoint contains open inserted objects
which cannot be closed automatically. Please close these
objects'.

Going into task manager, I can't see any processes open
that would be the graph (eg. graph.exe) and the only way
to get out of it is to end Powerpoint in its entirety.
When you do this, there is no auto-recovery of your work -
so it's a bit annoying!

I've tried searching the support site, but can't find any
reference to this - any ideas?

Thanks a lot,
Stuart

.

 

[John Langhans [MSFT]]

[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office <application> has encountered
a problem and needs to close. We are sorry for the inconvenience."

When this occurs:

1) Click on "What data does this report contain?
2) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

3) There might also be a "bucket" number. If so, note down that number as
well.
3) Click "Close"
4) Click "Send Error Report

If you post the information noted in steps 2 and 3 above to this newsgroup
I might be able to verify whether or not this is already a known issue and,
if it's known, possibly a way to avoid or fix the problem in the future.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm

 

[Stuart]

Dear John,

If you had read my query properly, you would realise that
Powerpoint does not CRASH PROPERLY. It simply hangs and
therefore I cannot send an automatic note to you.

Perhaps you would like to help me by investigating this
problem.

Yours,
Stuart

-----Original Message-----
[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello,

Did you know that you can automatically send a crash Microsoft nearly any
time an Office 2002 or Office System 2003 application crashes?

When the crash occurs a crash reporting dialog will appear with a message
that begins something like: "Microsoft Office

 

[Steve Rindsberg]

Did you know that you can automatically send a crash Microsoft

Ah, there've been SO many times I'd have dearly loved to, John, but all
PowerPoint wants to send is reports.

 

[John Langhans [MSFT]]

[CRITICAL UPDATE - Anyone using Office 2003 should install the critical
update as soon as possible. From PowerPoint, choose "Help -> Check for
Updates".]

Hello Stuart,

|
| If you had read my query properly, you would realise that
| Powerpoint does not CRASH PROPERLY. It simply hangs and
| therefore I cannot send an automatic note to you.
|

In that case, did you know that you can automatically send an error report
to Microsoft any time an Office 2003 application is hung or not responding
(not just when a crash occurs)?

To use the Microsoft Office Application Recovery tool feature in Office
2003 to send in an error report whenever PowerPoint is hung or not
responding:

1) Start -> All Programs -> Microsoft Office -> Microsoft Office Tools ->
Microsoft Office Application Recovery
2) Select "Microsoft Office PowerPoint" from list of applications in dialog
3) Click "End Application..." button.
4) Click on "What data does this report contain?
5) Note down the following information:

* AppName:
* AppVer:
* AppStamp:
* ModName:
* ModVer:
* ModStamp:
* fDebug:
* Offset:

6) Click "Close"
7) Click "Send Error Report

If you post the information noted in step 5 above to this newsgroup I might
be able to verify whether or not this is already a known issue.

John Langhans
Microsoft Corporation
Supportability Program Manager
Microsoft Office PowerPoint for Windows
Microsoft Office Picture Manager for Windows

For FAQ's, highlights and top issues, visit the Microsoft PowerPoint
support center at: http://support.microsoft.com/default.aspx?pr=ppt
Search the Microsoft Knowledge Base at:
http://support.microsoft.com/default.aspx?pr=kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
Use of any included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm