Gif signatures

[Sean C]

Hi All,

I have a user (Outlook 2003) who is having an issue receiving messages from
anyone that has an animated gif in their signature file (at least I think
this is the cause of the problem). When said user receives a message from
someone with a gif in their signature, the body of the email is missing, an
attachment is with the email that is blank, but the sender's disclaimer
arrives intact. Subject line, sender, all other goodies left intact, but
message body is gone.

No other users in this particular office has this issue.

Any ideas?

I've checked formatting and security and it all looks similar (if not the
same) as users with no problems.

Thanks,

Sean C
Atlanta

 

[Brian Tillman [MVP - Outlook]]

I have a user (Outlook 2003) who is having an issue receiving messages from
anyone that has an animated gif in their signature file (at least I think
this is the cause of the problem). When said user receives a message from
someone with a gif in their signature, the body of the email is missing, an
attachment is with the email that is blank, but the sender's disclaimer
arrives intact. Subject line, sender, all other goodies left intact, but
message body is gone.

Whenever HTML messages are disrupted, the first thing to do is disable all
mail scanning and start Outlook in safe mode so not add-ins are in the
picture, then test again. This probably won't help with existing messages,
but you can test that way on new messages of the same sort. If they succeed,
then you have an idea where the problem lies: within an add-in or a mail
scanner, like an anti-virus or -spam scanner.