Getting rid of luckytender.dll

  • Thread starter Thread starter RDT
  • Start date Start date
R

RDT

Avast came up with a file luckytender.dll is says is in system volume
information. I am logged in as administrator but I get a message saying this
directory is inaccessable. Avast couldn't delete it. How do I get to it?
Thanks
 
RDT said:
Avast came up with a file luckytender.dll is says is in system
volume information. I am logged in as administrator but I get a
message saying this directory is inaccessable. Avast couldn't
delete it. How do I get to it? Thanks
Click to expand...

Computer running okay?

Turn off System Restore.
Reboot.
Turn on System Restore.
Make a restore point.

If your computer is not running okay...

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.
 
Avast came up with a file luckytender.dll is says is in system volume
information. I am logged in as administrator but I get a message saying this
directory is inaccessable. Avast couldn't delete it. How do I get to it?
Thanks
Click to expand...

That folder stores restore points made by XP's System Restore feature.
In the normal course of things, a virus in a restore point can't do
any harm. To remove it, disable and then enable System Restore. That
will remove all restore points and create a new, presumably clean one.

The only possible danger would occur if you ran System Restore and
told it to go back to a time when the virus was active. Your
antivirus program would then have to remove the virus.
--
Best Wishes,
Steve Winograd, MS-MVP (Windows Desktop Experience)

Microsoft Most Valuable Professional Program
http://mvp.support.microsoft.com
 
Avast came up with a file luckytender.dll is says is in system
volume information. I am logged in as administrator but I get a
message saying this directory is inaccessable. Avast couldn't
delete it. How do I get to it? Thanks
Click to expand...

Turn off System Restore. That will delete all System Restore Points and
all archived files within them, including the file you mentioned. Once
you are certain the system is cleaned of all viruses and malware, you
can turn System Restore back on.
 
RDT said:
Avast came up with a file luckytender.dll is says is in system
volume information. I am logged in as administrator but I get a
message saying this directory is inaccessable. Avast couldn't
delete it. How do I get to it? Thanks
Click to expand...

Shenan said:
Computer running okay?

Turn off System Restore.
Reboot.
Turn on System Restore.
Make a restore point.

If your computer is not running okay...

Download, install, run, update and perform a full scan (separately)
with the following two applications (freeware versions are the ones
to use for this):
SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and
removing whatever they both find completely, you may uninstall
these products, if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.
Click to expand...

Just realized - you may not know HOW to turn off/on system restore! Sorry
about that!

- Turn off System Restore.
http://support.microsoft.com/kb/310405
- Reboot the Computer.
- Review the first bullet to turn on System Restore
- Make a Manual Restoration Point.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx

Hope that helps!
 
Thanks guys. The comp seems to be running ok but 3 times something has been
stuck on top of everything else and couldn't ve closed (part of a toolbar and
an icon).
 
RDT said:
Avast came up with a file luckytender.dll is says is in system volume
information. I am logged in as administrator but I get a message saying
this directory is inaccessable. Avast couldn't delete it. How do I get
to it?
Thanks
Click to expand...

Hi "RDT",

The System Volume Information folder is a super hidden system folder where
your System Restore points are stored. You don't need to get into it, and
that one file may not be the only bad file. Simply use Disk Cleanup to clear
out all but the most recent Restore Point.

Start> (all)Programs> Accessories> System Tools> Disk Cleanup
or
Click Start, click Run, type or paste next line and press Enter:
%SystemRoot%\system32\cleanmgr.exe

At the top of the Disk Cleanup dialog, click More Options.
In the "System Restore" section, click the "Clean up" button.
That removes "all but the most recent restore point."

Download MalwareBytes anti-malware, update and run Full Scan
http://www.malwarebytes.org/mbam.php

HTH. --Richard
 
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