get rid of "start webex"

[Sven Berg]

Instead of "Remote Assistance", I have "Start Webex Meeting Service".
How can I get back to the original setting? Sven

 

[Jonathan Kay [MVP]]

Greetings Sven,

To fix this, assuming the Windows installation is in
C:\Windows (if it's not, you'll have to edit the drive letter in the file in Notepad before
running), just run this .reg file, reboot and it should work again:
http://messenger.jonathankay.com/downloads/remoteassistance.reg
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

 

[Sven Berg]

To fix this, assuming the Windows installation is in
C:\Windows (if it's not, you'll have to edit the drive letter in the file
in Notepad before running), just run this .reg file, reboot and it should
work again: http://messenger.jonathankay.com/downloads/remoteassistance.reg

Hi Jonathan,

all entries of your regkey were already present in my registry.
Additionally, there was a fourth entry for webex:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MessengerService\SessionManager\Apps\26FB0
655-284D-4306-B035-7AB54C4825D6]
"Name"="WebEx Meeting Service"
"URL"="http://passportnt.webex.com/client/atclient.exe"
"Path"="F:\\WINDOWS\\DOWNLO~1\\WebEx\\320\\atmsger.exe"

Unfortunately, simply deleting the webex entry does NOT bring back the
missing menu "Action - Start remote assistance" to WM. Neither works
re-installing WM.

What other file or regkey (that seemingly was modified by webex), is
required for WM to make again use of RA? Thanks for help,

Sven