Get 'Outlook has encountered a problem' error msg whenever I open

[Sandy L]

I've recently converted from Outlook 2007 back to Outlook 2003 by
uninstalling 2007 and then installing 2003. Now, whenever I open 2003 I get
the 'Outlook has encountered a problem' error message whenever I open the
pgm.

It looks like Outlook is trying to configure something before I get the
error message b/c I see the 'Configuring Outlook' box with the lines
'Creating Welcome Message', 'Migrating Preferences', and 'Importing User
Data' just before I get the 'encountered a problem' message. Then, if I
don't send the error report to MS, the program seems to go in a loop,
continually bring up the 'encountered a problem' message until I say to send
the error report. After that, I get the 'Outlook didn't close normally the
last time it closed, do you want to start it in safe mode?' which I say yes
to.

Interestingly, after starting Outlook up, I always have 2 Outlook icons in
my Quickstart menu. I've deleted one of them, but it always reappears after
I've started Outlook.

Can anyone help?

 

[Milly Staples [MVP - Outlook]]

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Milly Staples [MVP - Outlook]

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How to ask a question:
http://support.microsoft.com/KB/555375


After furious head scratching, Sandy L asked:

| I've recently converted from Outlook 2007 back to Outlook 2003 by
| uninstalling 2007 and then installing 2003. Now, whenever I open
| 2003 I get the 'Outlook has encountered a problem' error message
| whenever I open the pgm.
|
| It looks like Outlook is trying to configure something before I get
| the error message b/c I see the 'Configuring Outlook' box with the
| lines 'Creating Welcome Message', 'Migrating Preferences', and
| 'Importing User Data' just before I get the 'encountered a problem'
| message. Then, if I don't send the error report to MS, the program
| seems to go in a loop, continually bring up the 'encountered a
| problem' message until I say to send the error report. After that, I
| get the 'Outlook didn't close normally the last time it closed, do
| you want to start it in safe mode?' which I say yes to.
|
| Interestingly, after starting Outlook up, I always have 2 Outlook
| icons in my Quickstart menu. I've deleted one of them, but it always
| reappears after I've started Outlook.
|
| Can anyone help?