Get BSOD error and shut down when loading blank CD/DVD media

[LocalBoy]

I'm having issues when loading blank CD/DVD media (all types + and -
R/RW/DL). Most of the time the system auto reboots, sometimes I can load an
burn, but rarely without multiple reboots from BSODs. Not consistent other
then always happens with blank media of many vendors. Google searches say
it's a hardware issue based on the error code. I have flashed the drives and
they both use Windows drivers. One is a Pioneer, the other Iomega 16x DVD
writers.

Here's the error code from the event viewer, it's a 0x8e code:
Error code 1000008e, parameter1 c0000005, parameter2 806e494f, parameter3
9cd1e4b4, parameter4 00000000.

Here's some other info I got from the Windows Debugger program for the
minidump file...

Can anyone tell me what the issue is an how to fix it?

Thanks!!

MINIDUMP File Analysis:

*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 806e494f, The address that the exception occurred at
Arg3: 9c81dd64, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
hal!ExAcquireFastMutex+f
806e494f f0ff09 lock dec dword ptr [ecx]

TRAP_FRAME: 9c81dd64 -- (.trap 0xffffffff9c81dd64)
ErrCode = 00000002
eax=00000000 ebx=9c81de9c ecx=00000001 edx=89c6e390 esi=87699b40 edi=87b3cab8
eip=806e494f esp=9c81ddd8 ebp=9c81dde8 iopl=0 nv up ei pl nz ac po cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010213
hal!ExAcquireFastMutex+0xf:
806e494f f0ff09 lock dec dword ptr [ecx]
ds:0023:00000001=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 11

DEFAULT_BUCKET_ID: COMMON_SYSTEM_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 804ed664 to 806e494f

STACK_TEXT:
9c81ddd4 804ed664 87b3cab8 00000000 9c81de9c hal!ExAcquireFastMutex+0xf
9c81dde8 ba5c3bf8 87699b40 8720f2f0 00000000
nt!FsRtlLookupPerStreamContextInternal+0x14
9c81de4c ba5d49bd 8720f2f0 87b3cab8 00000000 fltMgr!FltpGetStreamListCtrl+0x5a
9c81de68 ba5c0b19 8720f2f0 87b3cab8 8796bb48
fltMgr!FltpCleanupStreamListCtrlForFileObjectClose+0x17
9c81de84 ba5c1059 9c81de9c 87b3cab8 89c6e390 fltMgr!FltpPassThrough+0x93
9c81deb4 804ef095 8796bb48 874894a0 874894a0 fltMgr!FltpDispatch+0x10d
9c81dec4 8058286c 87b3caa0 00000000 00000000 nt!IopfCallDriver+0x31
9c81defc 805b9edd 00b3cab8 00000000 87b3caa0 nt!IopDeleteFile+0x132
9c81df18 805259a6 87b3cab8 00000000 00001898 nt!ObpRemoveObjectRoutine+0xdf
9c81df30 805badb3 8918a8d8 e1001df0 89023da8 nt!ObfDereferenceObject+0x4c
9c81df48 805bae49 e1001df0 87b3cab8 00001898 nt!ObpCloseHandleTableEntry+0x155
9c81df90 805baf81 00001898 00000000 00000000 nt!ObpCloseHandle+0x87
9c81dfa4 8054086c 80001898 9c81e030 804ff459 nt!NtClose+0x1d
9c81dfa4 804ff459 80001898 9c81e030 804ff459 nt!KiFastCallEntry+0xfc
9c81e020 ba5d61b5 80001898 87497a90 9c81e0d4 nt!ZwClose+0x11
9c81e030 9b248e69 80001898 9c81e094 9c81e0a0
fltMgr!FltQueryVolumeInformation+0x39
WARNING: Stack unwind information not available. Following frames may be
wrong.
9c81e0d4 9b24eaac e3a4e958 00000003 00000000 SRTSP+0x15e69
9c81e11c ba5ce59b 9c81e138 00000005 00000003 SRTSP+0x1baac
9c81e150 ba5ceb22 8791a8f8 00000005 8054a968
fltMgr!FltpDoInstanceSetupNotification+0x4b
9c81e1b0 ba5ceead 87a52e20 8720f2f0 00000005 fltMgr!FltpInitInstance+0x272
9c81e220 ba5cefb8 87a52e20 8720f2f0 00000005
fltMgr!FltpCreateInstanceFromName+0x295
9c81e288 ba5d5fde 87a52e20 8720f2f0 00000005
fltMgr!FltpEnumerateRegistryInstances+0xf4
9c81e2d8 ba5cd3ce 8720f2f0 87893220 878b2b80
fltMgr!FltpDoFilterNotificationForNewVolume+0xe4
9c81e30c 804ef095 8796bb48 878b2b70 878b2b70 fltMgr!FltpCreate+0x1f0
9c81e31c 80581f6e 89b60b38 8721161c 9c81e4b4 nt!IopfCallDriver+0x31
9c81e3fc 805bddc0 89b60b50 00000000 87211578 nt!IopParseDevice+0xa12
9c81e474 805ba448 00000000 9c81e4b4 00000040 nt!ObpLookupObjectName+0x53c
9c81e4c8 80574ec1 00000000 00000000 c4800001 nt!ObOpenObjectByName+0xea
9c81e544 80575838 0013fa68 80100080 0013fa08 nt!IopCreateFile+0x407
9c81e5a0 80577f02 0013fa68 80100080 0013fa08 nt!IoCreateFile+0x8e
9c81e5e0 8054086c 0013fa68 80100080 0013fa08 nt!NtCreateFile+0x30
9c81e5e0 7c90eb94 0013fa68 80100080 0013fa08 nt!KiFastCallEntry+0xfc
0013fa60 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND: kb

FOLLOWUP_IP:
SRTSP+15e69
9b248e69 ?? ???

SYMBOL_STACK_INDEX: 10

SYMBOL_NAME: SRTSP+15e69

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SRTSP

IMAGE_NAME: SRTSP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 4744bc03

FAILURE_BUCKET_ID: 0x8E_SRTSP+15e69

BUCKET_ID: 0x8E_SRTSP+15e69

Followup: MachineOwner

 

[Alec S.]

LocalBoy wrote (in

Here's the error code from the event viewer, it's a 0x8e code:
Error code 1000008e, parameter1 c0000005, parameter2 806e494f, parameter3
9cd1e4b4, parameter4 00000000.

What’s the Event ID?

Here's some other info I got from the Windows Debugger program for the
minidump file...

Can anyone tell me what the issue is an how to fix it?

Do you have Symantec/Norton Antivirus?

 

[LocalBoy]

Hi Alec,

Event ID# is 1003

Yes, I have Symantec NIS and AntiVirus suite.