Generic Host Process for Win32 Services crashes when requesting remote assistance

N

neilsanner

Hi,

Everytime I request remote assistance, the Generic Host Process for
Win32 Services crashes (svchost.exe).

Any ideas on how to fix this?

NeilSanner


Here are the details:

Error signature:
szAppName: svchost.exe szAppVer: 5.1.2600.2180 szModName: termsrv.dll
szModVer: 5.1.2600.2055 offset: 00022ca6



C:\DOCUME~1\Neil\LOCALS~1\Temp\WER0d30.dir00\appcompat.txt :

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="278016" CHECKSUM="0xA35EEC2E"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="gdi32"
INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B007" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:07" UPTO_LINK_DATE="08/04/2004 07:56:07" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552"
CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll"
INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xE149688A" BIN_FILE_VERSION="5.1.2600.2665"
BIN_PRODUCT_VERSION="5.1.2600.2665" PRODUCT_VERSION="5.1.2600.2665"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2665 (xpsp_sp2_gdr.050427-1553)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x141273"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2665"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2665" LINK_DATE="04/28/2005
19:31:10" UPTO_LINK_DATE="04/28/2005 19:31:10" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="553472"
CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.2180"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x96957" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:57:39" UPTO_LINK_DATE="08/04/2004 07:57:39" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8450048"
CHECKSUM="0x14032CBF" BIN_FILE_VERSION="6.0.2900.2620"
BIN_PRODUCT_VERSION="6.0.2900.2620" PRODUCT_VERSION="6.00.2900.2620"
FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.2620 (xpsp_sp2_gdr.050225-1820)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x818971"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2620"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2620" LINK_DATE="02/28/2005
23:11:17" UPTO_LINK_DATE="02/28/2005 23:11:17" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577024"
CHECKSUM="0xE2FA2429" BIN_FILE_VERSION="5.1.2600.2622"
BIN_PRODUCT_VERSION="5.1.2600.2622" PRODUCT_VERSION="5.1.2600.2622"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2622
(xpsp_sp2_gdr.050301-1519)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x9505C" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2622"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2622" LINK_DATE="03/02/2005
18:09:29" UPTO_LINK_DATE="03/02/2005 18:09:29" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="658432"
CHECKSUM="0x70AB2270" BIN_FILE_VERSION="6.0.2900.2713"
BIN_PRODUCT_VERSION="6.0.2900.2713" PRODUCT_VERSION="6.00.2900.2713"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="6.00.2900.2713
(xpsp_sp2_gdr.050702-1513)" ORIGINAL_FILENAME="wininet.dll"
INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA45CD" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.2713"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2713" LINK_DATE="07/03/2005
02:11:30" UPTO_LINK_DATE="07/03/2005 02:11:30" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows(TM) Operating System" FILE_VERSION="3.10"
ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
</DATABASE>
 
G

Guest

Hi, Neil

I received a similar message and after upgrading my Printer driver, the
problem was solved. I don't know if this will help with your problem
though....

Good luck,
Grateful

[email protected] said:
Hi,

Everytime I request remote assistance, the Generic Host Process for
Win32 Services crashes (svchost.exe).

Any ideas on how to fix this?

NeilSanner


Here are the details:

Error signature:
szAppName: svchost.exe szAppVer: 5.1.2600.2180 szModName: termsrv.dll
szModVer: 5.1.2600.2055 offset: 00022ca6



C:\DOCUME~1\Neil\LOCALS~1\Temp\WER0d30.dir00\appcompat.txt :

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="278016" CHECKSUM="0xA35EEC2E"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="gdi32"
INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B007" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:07" UPTO_LINK_DATE="08/04/2004 07:56:07" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552"
CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll"
INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xE149688A" BIN_FILE_VERSION="5.1.2600.2665"
BIN_PRODUCT_VERSION="5.1.2600.2665" PRODUCT_VERSION="5.1.2600.2665"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2665 (xpsp_sp2_gdr.050427-1553)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x141273"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2665"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2665" LINK_DATE="04/28/2005
19:31:10" UPTO_LINK_DATE="04/28/2005 19:31:10" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="553472"
CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.2180"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x96957" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:57:39" UPTO_LINK_DATE="08/04/2004 07:57:39" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8450048"
CHECKSUM="0x14032CBF" BIN_FILE_VERSION="6.0.2900.2620"
BIN_PRODUCT_VERSION="6.0.2900.2620" PRODUCT_VERSION="6.00.2900.2620"
FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.2620 (xpsp_sp2_gdr.050225-1820)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x818971"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2620"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2620" LINK_DATE="02/28/2005
23:11:17" UPTO_LINK_DATE="02/28/2005 23:11:17" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577024"
CHECKSUM="0xE2FA2429" BIN_FILE_VERSION="5.1.2600.2622"
BIN_PRODUCT_VERSION="5.1.2600.2622" PRODUCT_VERSION="5.1.2600.2622"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2622
(xpsp_sp2_gdr.050301-1519)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x9505C" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2622"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2622" LINK_DATE="03/02/2005
18:09:29" UPTO_LINK_DATE="03/02/2005 18:09:29" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="658432"
CHECKSUM="0x70AB2270" BIN_FILE_VERSION="6.0.2900.2713"
BIN_PRODUCT_VERSION="6.0.2900.2713" PRODUCT_VERSION="6.00.2900.2713"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="6.00.2900.2713
(xpsp_sp2_gdr.050702-1513)" ORIGINAL_FILENAME="wininet.dll"
INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA45CD" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.2713"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2713" LINK_DATE="07/03/2005
02:11:30" UPTO_LINK_DATE="07/03/2005 02:11:30" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows(TM) Operating System" FILE_VERSION="3.10"
ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
</DATABASE>
Click to expand...
 
N

neilsanner

Hi Grateful,

Thanks for trying to help me! :)

I solved my problem by doing this :

-Downloaded the latest version of termsrv.dll and replaced the old
file.
http://www.dlldump.com/download-dll-files_new.php/dllfiles/T/termsrv....
-Changed this registry setting to : 0 (it was set to 1)
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\DontDisplayLastUserName

http://groups.google.ca/group/micro...b?lnk=st&q=neilsanner&rnum=3#2768f1970d84d00b

Cheers!
NeilSanner

Hi, Neil

I received a similar message and after upgrading my Printer driver, the
problem was solved. I don't know if this will help with your problem
though....

Good luck,
Grateful

[email protected] said:
Hi,

Everytime I request remote assistance, the Generic Host Process for
Win32 Services crashes (svchost.exe).

Any ideas on how to fix this?

NeilSanner


Here are the details:

Error signature:
szAppName: svchost.exe szAppVer: 5.1.2600.2180 szModName: termsrv.dll
szModVer: 5.1.2600.2055 offset: 00022ca6



C:\DOCUME~1\Neil\LOCALS~1\Temp\WER0d30.dir00\appcompat.txt :

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="SYSTEM INFO" FILTER="GRABMI_FILTER_SYSTEM">
<MATCHING_FILE NAME="advapi32.dll" SIZE="616960"
CHECKSUM="0x8E9BCF02" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Advanced Windows 32 Base API" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
ORIGINAL_FILENAME="advapi32.dll" INTERNAL_NAME="advapi32.dll"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xA0DE4"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:23" UPTO_LINK_DATE="08/04/2004 07:56:23" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="gdi32.dll" SIZE="278016" CHECKSUM="0xA35EEC2E"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="GDI Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="gdi32"
INTERNAL_NAME="gdi32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x4B007" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:07" UPTO_LINK_DATE="08/04/2004 07:56:07" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="kernel32.dll" SIZE="983552"
CHECKSUM="0x4CE79457" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
FILE_DESCRIPTION="Windows NT BASE API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="kernel32"
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation.. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xFF848" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ntdll.dll" SIZE="708096" CHECKSUM="0x9D20568"
BIN_FILE_VERSION="5.1.2600.2180" BIN_PRODUCT_VERSION="5.1.2600.2180"
PRODUCT_VERSION="5.1.2600.2180" FILE_DESCRIPTION="NT Layer DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2180
(xpsp_sp2_rtm.040803-2158)" ORIGINAL_FILENAME="ntdll.dll"
INTERNAL_NAME="ntdll.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xAF2F7" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:56:36" UPTO_LINK_DATE="08/04/2004 07:56:36" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="ole32.dll" SIZE="1285120"
CHECKSUM="0xE149688A" BIN_FILE_VERSION="5.1.2600.2665"
BIN_PRODUCT_VERSION="5.1.2600.2665" PRODUCT_VERSION="5.1.2600.2665"
FILE_DESCRIPTION="Microsoft OLE for Windows" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="5.1.2600.2665 (xpsp_sp2_gdr.050427-1553)"
ORIGINAL_FILENAME="OLE32.DLL" INTERNAL_NAME="OLE32.DLL"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x141273"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.2665"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2665" LINK_DATE="04/28/2005
19:31:10" UPTO_LINK_DATE="04/28/2005 19:31:10" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="oleaut32.dll" SIZE="553472"
CHECKSUM="0x4155D7D" BIN_FILE_VERSION="5.1.2600.2180"
BIN_PRODUCT_VERSION="5.1.2600.2180" PRODUCT_VERSION="5.1.2600.2180"
COMPANY_NAME="Microsoft Corporation" FILE_VERSION="5.1.2600.2180"
INTERNAL_NAME="OLEAUT32.DLL" LEGAL_COPYRIGHT="Copyright © Microsoft
Corp. 1993-2001." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x96957" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2180"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2180" LINK_DATE="08/04/2004
07:57:39" UPTO_LINK_DATE="08/04/2004 07:57:39" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="shell32.dll" SIZE="8450048"
CHECKSUM="0x14032CBF" BIN_FILE_VERSION="6.0.2900.2620"
BIN_PRODUCT_VERSION="6.0.2900.2620" PRODUCT_VERSION="6.00.2900.2620"
FILE_DESCRIPTION="Windows Shell Common Dll" COMPANY_NAME="Microsoft
Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
FILE_VERSION="6.00.2900.2620 (xpsp_sp2_gdr.050225-1820)"
ORIGINAL_FILENAME="SHELL32.DLL" INTERNAL_NAME="SHELL32"
LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved."
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004"
VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x818971"
LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="6.0.2900.2620"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2620" LINK_DATE="02/28/2005
23:11:17" UPTO_LINK_DATE="02/28/2005 23:11:17" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="user32.dll" SIZE="577024"
CHECKSUM="0xE2FA2429" BIN_FILE_VERSION="5.1.2600.2622"
BIN_PRODUCT_VERSION="5.1.2600.2622" PRODUCT_VERSION="5.1.2600.2622"
FILE_DESCRIPTION="Windows XP USER API Client DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="5.1.2600.2622
(xpsp_sp2_gdr.050301-1519)" ORIGINAL_FILENAME="user32"
INTERNAL_NAME="user32" LEGAL_COPYRIGHT="© Microsoft Corporation. All
rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0x9505C" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="5.1.2600.2622"
UPTO_BIN_PRODUCT_VERSION="5.1.2600.2622" LINK_DATE="03/02/2005
18:09:29" UPTO_LINK_DATE="03/02/2005 18:09:29" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="wininet.dll" SIZE="658432"
CHECKSUM="0x70AB2270" BIN_FILE_VERSION="6.0.2900.2713"
BIN_PRODUCT_VERSION="6.0.2900.2713" PRODUCT_VERSION="6.00.2900.2713"
FILE_DESCRIPTION="Internet Extensions for Win32"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows® Operating System" FILE_VERSION="6.00.2900.2713
(xpsp_sp2_gdr.050702-1513)" ORIGINAL_FILENAME="wininet.dll"
INTERNAL_NAME="wininet.dll" LEGAL_COPYRIGHT="© Microsoft Corporation.
All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0"
VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32"
PE_CHECKSUM="0xA45CD" LINKER_VERSION="0x50001"
UPTO_BIN_FILE_VERSION="6.0.2900.2713"
UPTO_BIN_PRODUCT_VERSION="6.0.2900.2713" LINK_DATE="07/03/2005
02:11:30" UPTO_LINK_DATE="07/03/2005 02:11:30" VER_LANGUAGE="English
(United States) [0x409]" />
<MATCHING_FILE NAME="winsock.dll" SIZE="2864" CHECKSUM="0x73AE8088"
BIN_FILE_VERSION="3.10.0.103" BIN_PRODUCT_VERSION="3.10.0.103"
PRODUCT_VERSION="3.10" FILE_DESCRIPTION="Windows Socket 16-Bit DLL"
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft®
Windows(TM) Operating System" FILE_VERSION="3.10"
ORIGINAL_FILENAME="WINSOCK.DLL" INTERNAL_NAME="WINSOCK"
LEGAL_COPYRIGHT="Copyright © Microsoft Corp. 1981-1996"
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x10001"
VERFILETYPE="0x2" MODULE_TYPE="WIN16" S16BIT_DESCRIPTION="BSD Socket
API for Windows" S16BIT_MODULE_NAME="WINSOCK"
UPTO_BIN_FILE_VERSION="3.10.0.103"
UPTO_BIN_PRODUCT_VERSION="3.10.0.103" VER_LANGUAGE="English (United
States) [0x409]" />
</EXE>
</DATABASE>
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