Fujitsu scanner waranty cost

[mcbill20]

I am looking at purchasing a Fujitsu 5750C scanner for a small drafting
department. The cost of the scanner and bundled Kofax VRS software is
under $5000. However, I found that the scanner itself only comes with a
90 day warranty. The additional warranty cost per year ranges from
$1000 for five day turnaround depot repair to around $1700 for the most
basic onsite repair. This seems a bit high to me so I am looking for
options:

- Skip the warranty outside of the original 90 days?
- Just buy the one additional year and re-evaluate the next year?
- Look at another brand?

Do scanners break down that much? I am curious how much risk I am
taking by not buying the extra warranty and also why the factory
warranty is only 90 days.

I would appreciate any experience or opinions regarding this scanner,
or Fujitsu scanners in general. Here are my requirements:

- 11x17
- Duplex
- Light use (approximately two or three hours per day)
- Automatic document feeder
- OCR
- Occasional color scans but mostly B&W text and drawings
- Occasional velum but mostly paper scans. Paper is generally in good
condition (no dog-eared corners, tears, etc.)
- Flatbed scanning NOT required

Thank you.
Bill

 

[Guest]

Options:
Look at the cost of outsourcing your scanning needs to more than one place.
Get more than three bids for your scanning equipment.
Do a value analyse of the bids received.
Do a scenario of doing business with your own scanner, with farming out your
needs and down/idle time

If your business depend on a piece of equipment that is warranty for 90 days
you need some back up.
I have worked in drafting depts for years and when the contractors on site
are waiting for drawings they do not stop billing their time.
At the end, the lowest price scanner may turned out to be the most
expensive. I suggest that you make a value analyse of your needs. Then by
computing the cost of down time, depreciation, repairs, servicing,
expediting, lost of business and reputation it should give you a global
image of which company to do business.
I have found out that by having more than one company to do your outsourcing
is more dependable than a 90 days warranty on equipment. No warranty will
cover your down time or any lost attributable to faulty equipment.

 

[Danny]

Hi Bill,

From your description, there's probably a couple other scanners that

would better fit your needs. If you don't need a flatbed, then that
would eliminate the 5750c since there's a 11x17 flatbed with an
additional CCD in that model.

The 5650C would be the exact same scanner except without the flatbed
and around $2k cheaper. The 5650C may even be too much hardware based
on your scanning need. Especially your volume... A couple hours of
scanning per day is nothing for the Departemental scanners (~3,500
pages/day). The 5650c is a Low Volume class scanner rated for ~8,000
pages/day.

You may like the 5530C not only because of the cost savings, but also
because it includes VRS 4.0 Std, has the same optics as the 5750/5650,
also has UltraSonic DFD, Switchable backgrounds to support VRS deskew
and autocrop, smaller, but the cost would be significantly lower.

Check out this site this afternoon and I'll see about putting some
detailed comparisons for you.

http://groups.yahoo.com/group/FCPA_Kofax_VRS/

Or, check out the regular www.fcpa.com/products/scanners for info from
fujitsu.

Regarding the warranty: both scanners are very reliable... the 3 month
manufacture warranty covers your hardware with an Engineer coming
onsite to fix the scanner if it fails. If you register the scanner
within the first 90 days, the scanner continues to be under warranty by
fujitsu as a depot warranty. Fujitsu still covers the cost of parts,
but you'd send the scanner in for repair. (after receiving the scanner,
repair time is 24 hrs)

hope this helps- if you ever have a chance to see these scanners in
person and see the other competitors... there's really no question
about the better quality- service- knowlege- overall experience.

If you have any questions, feel free to call me at 408-746-7096

~Danny

 

[Danny]

Very well stated... and absolutely correct