S
speeder
I am getting frequent (but not consistent) timeouts when accessing the
Internet. This is one of those hard to troubleshoot problems so bear
with me as I explain what happens and what I tried (with no success)
to solve it.
Timeouts are apparent in the following way:
=====================================
=> Web Browsing
Sites will timeout and not load anything. Usually if I click again it
immediately loads. It can also take very long to "get going" but not
timeout. Sites have good ping values and no packet loss. It is not
related to any site in particular, it could affect anyone. I believe
there is some problem in the initial negotiation.
=> Media Streaming
I can tune in and hear music for a while but then it stops. Winamp can
report either "Timed Out" or "Error to Sync MPEG" or no message. If I
try again it usually starts but sometimes only after several attempts.
=> E-mail
Usually very reliable but today I got an error message with the
following:
-----------
Delivery has failed on the enclosed message for the following
reasons reported either by the mail delivery system on the mail
relay host or by the local TCP/IP transport module:
*** TCP/IP error while processing job ***
A network error has occurred while WinPMail attempted to send
your message. This error could be caused by many conditions,
including the following:
* The remote host may have gone down.
* Your network may have been broken or gone down.
* You may have a configuration problem in your WINSOCK.DLL.
* If running on a SLIP line, you may have experienced a
timeout (increase the value in WinPMail's Network Config.
Dialog), or the phone line may have gone down or suffered
from excessive line noise.
-----------
=> Automatic updates
Firefox updates can break in the middle of downloading. Loading of
extensions can also be problematic and not load.
This is what I have done so far to troubleshoot:
=====================================
Checked websites and streaming servers for ping values and packet loss
(over a 12 hour period at 2 minute intervals). Values are good.
Complained with my ISP for connectivity issues. Check was done by ISP
and no problems were detected.
Tweaked RWIN value from my default of 65535 to 17520. Timeout messages
are quicker . This was done in line with Broadband Reports
suggestions (http://www.dslreports.com/tweaks/RWIN). My average
"large" ping latency is 245 ms. Pings across the globe to me (Tokyo
University) is 348 ms.
Took router and software firewall out of the way.
Reset the TCP/IP stack with NetShell utility according to
http://support.microsoft.com/default.aspx?scid=kb;en-us;299357
None of these produced visible change, connectivity issues still
persist particularly with web browsing and media streaming.
This is where I am coming from:
=====================================
This is a fresh install (only a couple days old) from a CD-ROM with
SP1. Automatic updates occurred without incidents to SP2. Before this
reinstall, everything was working really fine and smooth with the same
system and all the applications described above. A full reformat was
needed due to a trojan infection. *Extensive* scanning and monitoring
reveals previous signs are gone.
This is my setup:
=====================================
WinXP SP2 fully patched
Broadband connection (600kbps up and down)
AMD 3200+, 512MB RAM, 60GB *free* space atm
I don´t know what else to do or where to look. I still suspect some
problem with Windows TCP/IP but apart from the reset I don´t know what
else can be tried. Please help with ideas or fixes.
tks
Internet. This is one of those hard to troubleshoot problems so bear
with me as I explain what happens and what I tried (with no success)
to solve it.
Timeouts are apparent in the following way:
=====================================
=> Web Browsing
Sites will timeout and not load anything. Usually if I click again it
immediately loads. It can also take very long to "get going" but not
timeout. Sites have good ping values and no packet loss. It is not
related to any site in particular, it could affect anyone. I believe
there is some problem in the initial negotiation.
=> Media Streaming
I can tune in and hear music for a while but then it stops. Winamp can
report either "Timed Out" or "Error to Sync MPEG" or no message. If I
try again it usually starts but sometimes only after several attempts.
Usually very reliable but today I got an error message with the
following:
-----------
Delivery has failed on the enclosed message for the following
reasons reported either by the mail delivery system on the mail
relay host or by the local TCP/IP transport module:
*** TCP/IP error while processing job ***
A network error has occurred while WinPMail attempted to send
your message. This error could be caused by many conditions,
including the following:
* The remote host may have gone down.
* Your network may have been broken or gone down.
* You may have a configuration problem in your WINSOCK.DLL.
* If running on a SLIP line, you may have experienced a
timeout (increase the value in WinPMail's Network Config.
Dialog), or the phone line may have gone down or suffered
from excessive line noise.
-----------
=> Automatic updates
Firefox updates can break in the middle of downloading. Loading of
extensions can also be problematic and not load.
This is what I have done so far to troubleshoot:
=====================================
Checked websites and streaming servers for ping values and packet loss
(over a 12 hour period at 2 minute intervals). Values are good.
Complained with my ISP for connectivity issues. Check was done by ISP
and no problems were detected.
Tweaked RWIN value from my default of 65535 to 17520. Timeout messages
are quicker . This was done in line with Broadband Reports
suggestions (http://www.dslreports.com/tweaks/RWIN). My average
"large" ping latency is 245 ms. Pings across the globe to me (Tokyo
University) is 348 ms.
Took router and software firewall out of the way.
Reset the TCP/IP stack with NetShell utility according to
http://support.microsoft.com/default.aspx?scid=kb;en-us;299357
None of these produced visible change, connectivity issues still
persist particularly with web browsing and media streaming.
This is where I am coming from:
=====================================
This is a fresh install (only a couple days old) from a CD-ROM with
SP1. Automatic updates occurred without incidents to SP2. Before this
reinstall, everything was working really fine and smooth with the same
system and all the applications described above. A full reformat was
needed due to a trojan infection. *Extensive* scanning and monitoring
reveals previous signs are gone.
This is my setup:
=====================================
WinXP SP2 fully patched
Broadband connection (600kbps up and down)
AMD 3200+, 512MB RAM, 60GB *free* space atm
I don´t know what else to do or where to look. I still suspect some
problem with Windows TCP/IP but apart from the reset I don´t know what
else can be tried. Please help with ideas or fixes.
tks