Freezing Mouse Cursor

[R Ardebli]

I have a Dell Dimension XPS T500, which is few years old.
I am running windows XP (Professional.)

For some time, when I am working within an application
(including Microsoft Word and Excel,) my mouse-cursor on
the screen gets haywire.

Sometimes, without a reason, the cursor arrow jumps to a
different spot of the screen, or it freezes for few
moments and then wakes up.

Worst of all, sometimes, it freezes and never wakes up or
it completely vanishes form the screen. The only recourse
that I have is to reboot my computer, which results in
loss of data and my work.

I have also noticed that, while I am working, say, on a
Word Document, different windows open and close, which
moving the mouse makes this worst. Thus when this
happens, I simply take off my hand form the mouse to make
the things to calm down and stop. As soon as this event
stops, I just close the unwanted windows and continue on
my Word document, whose screen size sometimes is altered.

Could someone, please, propose a solution for this problem
of mine and kindly send me an email
at "(e-mail address removed)".

Thank you in advance.


R Ardebli

 

[Malke]

I have a Dell Dimension XPS T500, which is few years old.
I am running windows XP (Professional.)

For some time, when I am working within an application
(including Microsoft Word and Excel,) my mouse-cursor on
the screen gets haywire.

Sometimes, without a reason, the cursor arrow jumps to a
different spot of the screen, or it freezes for few
moments and then wakes up.

Worst of all, sometimes, it freezes and never wakes up or
it completely vanishes form the screen. The only recourse
that I have is to reboot my computer, which results in
loss of data and my work.

I have also noticed that, while I am working, say, on a
Word Document, different windows open and close, which
moving the mouse makes this worst. Thus when this
happens, I simply take off my hand form the mouse to make
the things to calm down and stop. As soon as this event
stops, I just close the unwanted windows and continue on
my Word document, whose screen size sometimes is altered.

Sorry, no free email support. This could be caused by spyware, viruses,
bad video drivers, too many programs running in the background - in
other words, a lot of things. Here are generic troubleshooting steps
for you to take:

1) Scan with current antivirus ("current" means a version not earlier
than 2002 but using updated virus definitions); 2) remove spyware with
Spybot Search & Destroy (www.security.kolla.de) and Ad-aware
(www.lavasoftusa.com). Be sure to update these programs before running,
and it is a good idea to do virus/spyware scans in Safe Mode; 3) delete
temporary and Temporary Internet Files; 4) stop unnecessary services
programs from starting with Windows - see www.blackviper.com for
services info and www.pacs-portal.co.uk/startup_index.htm for programs
info - 5) look in Event Viewer for clues.

Additionally, update your video drivers. Remember that troubleshooting
steps should be done one at a time and then the computer tested so you
know what caused the problem. Of course, you should do all those things
suggested above anyway!

If you need more help, please repost after you know your computer is
clean. Be sure to tell us what you've already done to troubleshoot the
problem.

Good luck,

Malke