Font is OK in fonts folder but not in programs

[Mark Christensen]

Hello,

I just got a new Windows XP Pro SP2 computer to replace my old one with the
same OS. I copied all my fonts from the old computer to the new one. I
have many Postscript Type 1 fonts, including Helvetica. After installing
the fonts on the new computer using the Install New Font tool, I go to any
program (Quark, Word, Excel) and use Helvetica, it is displayed with a hard
to describe image over each letter (best way I can describe it is an upside
down T followed by a right side up T). If I go to the Windows > Fonts
folder and double click on the font file (LT_51250.PFM), it displays fine in
the Windows Font Viewer. I've uninstalled and reinstalled the font,
restarted Windows, even purchased and downloaded a new copy of the font, but
nothing helps. I have many other Postscript Type 1 fonts and all of them
display fine.

I use Helvetica a lot and need to get this fixed, but I can't figure out how
to get it to work. Can anyone help me??? I really appreciate it. TIA.

Mark

 

[Mark Christensen]

Some further diagnosing: I uninstalled Helvetica again, restarted Windows
and double checked the Windows > Fonts folder to confirm that Helvetica is
no longer listed (it's not). I then opened Word, and typed a test word,
selected it and changed the font to Helvetica and that same garbled font
appeared even though Helvetica is not listed in the Fonts folder! I don't
understand what is going on. More importantly, I need to get it fixed so I
can get my work done. Any thoughts???

 

[Guest]

A double T icon over a font, means that it is a True Type font.
Go to: Start>Search>files and folders>type FONTS and click OK
You'll get the Font directory under C:\Windows\Fonts and look at
the listing. Is your font listed and what do the icons look like?

 

[Guest]

I remembered driving home that a few years ago I had downloaded a demo
version of Transtype from fontlab.com. I had a Mac at the time as we curious
to see if/how I could convert my Mac fonts to PC. I remembered that the demo
version would leave the Transtype logo in the converted fonts and that's what
is displaying in the one screenshot I posted. BUT that was 3-4 years ago,
and since then I have purchased, downloaded and installed Helvetica Type 1
for Windows and not had a problem. Somehow when I installed the fonts from
my old Windows XP machine to my new one, the Transtype demo version got
installed (although I don't know how that is possible). Does this help you at
all in trying to figure out where Windows is pulling this demo front from
considering the Helvetica font in the Fonts folder is OK?

 

[Mark Christensen]

I have completely removed Helvetica from my system and it is no longer
listed in my C:\Windows\Fonts folder, but when I go into Word or Quark,
Helvetica is still available as a font option and when I use it and type I
get the same problem.

What is going on? How can I still type with Helvetica even though it is not
installed in my Fonts folder? I need this problem fixed soon as I can't do
any work until it is fixed. This is driving me crazy!

(I hope it doesn't appear that I am angry at you - quite the opposite - I am
waiting for any response you give that will hopefully fix this problem.)