Folder blocked after reinstalling windows xp

[chasermty]

I have a laptop that crashed and could not start up.

I took it for service to a local provider and they told me that they had to
install windows xp again and that I would not lose any information.

They made the new installation of windows xp and I can now start up the
laptop. I can see the user folder where I had my files but can not access it.

If I try to copy it to another disk, I get an error message saying that the
access has been denied. Check if the disk is not full or password protected
and the file is not in use.

Can I uninstall the new windows xp version and go back to where the laptop
crashed or is there a way to open the folder to rescue my files?

Please help.

Thank you.

 

[Mark L. Ferguson]

You need to 'take ownership' of the folder and its files.
HOW TO Take Ownership of a File or Folder in Windows XP:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q308421

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Mark L. Ferguson
..

 

[chasermty]

Thank you very much!

I could finnaly do it. I was afraid I was going to lose that information.

You're an angel. God bless and thanks again.