FIX for ZoneAlarm & KB951748 issue released

[Charles Lee]

nope... only for pc's with zone alarm installed.... (like you would expect)



me thinks PA Bear didn't read your previous post properly before
respnoding....

So this fix works even if you are not running Zone Alarms?

ZA's had the fix for several days now:

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
(revised multiple times since release on 08 July 2008)
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

NB: Do NOT use Option #2 if at all possible! The vulnerability addressed
by KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

After installing the latest updates I was having internet connection
problems with both my cable and wireless router on a computer that does
not
have Zone Alarms installed. I am using Windows Firewall and AVG
anti-virus.
All the responses I have read have been like the only ones that are
having a
problem with internet connection after the updates are the ones running
Zonelabs products. My fix was to do a system restore back to before the
updates and marked them not to install again. I'm going to leave it
that
way until Microsoft comes up with a fix for their fix.


It has no advantages anyway.
<lol> I just got rid of ZA <g>

--
Joan Archer
http://www.freewebs.com/crossstitcher
http://lachsoft.com/photogallery

snip>
Frankly speaking, uninstalling ZA and obtaining a firewall that will
protect the system and not cause updating issues is possible:

Firewall Challenge
http://www.matousec.com/projects/firewall-challenge/results.php

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Phyllis]

That is what I thought, but never know until you ask. Thanks

nope... only for pc's with zone alarm installed.... (like you would
expect)



me thinks PA Bear didn't read your previous post properly before
respnoding....

So this fix works even if you are not running Zone Alarms?

ZA's had the fix for several days now:

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
(revised multiple times since release on 08 July 2008)
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

NB: Do NOT use Option #2 if at all possible! The vulnerability
addressed by KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Phyllis wrote:
After installing the latest updates I was having internet connection
problems with both my cable and wireless router on a computer that does
not
have Zone Alarms installed. I am using Windows Firewall and AVG
anti-virus.
All the responses I have read have been like the only ones that are
having a
problem with internet connection after the updates are the ones running
Zonelabs products. My fix was to do a system restore back to before
the
updates and marked them not to install again. I'm going to leave it
that
way until Microsoft comes up with a fix for their fix.


It has no advantages anyway.
<lol> I just got rid of ZA <g>

--
Joan Archer
http://www.freewebs.com/crossstitcher
http://lachsoft.com/photogallery

snip>
Frankly speaking, uninstalling ZA and obtaining a firewall that will
protect the system and not cause updating issues is possible:

Firewall Challenge
http://www.matousec.com/projects/firewall-challenge/results.php

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[Unknown]

Pa Bear obviously didn't read your post. Zone Alarm update will be useless
to you. Are you sure you are configured to use WINDOWS firewall?

So this fix works even if you are not running Zone Alarms?

ZA's had the fix for several days now:

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
(revised multiple times since release on 08 July 2008)
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

NB: Do NOT use Option #2 if at all possible! The vulnerability addressed
by KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

After installing the latest updates I was having internet connection
problems with both my cable and wireless router on a computer that does
not
have Zone Alarms installed. I am using Windows Firewall and AVG
anti-virus.
All the responses I have read have been like the only ones that are
having a
problem with internet connection after the updates are the ones running
Zonelabs products. My fix was to do a system restore back to before the
updates and marked them not to install again. I'm going to leave it
that
way until Microsoft comes up with a fix for their fix.


It has no advantages anyway.
<lol> I just got rid of ZA <g>

--
Joan Archer
http://www.freewebs.com/crossstitcher
http://lachsoft.com/photogallery

snip>
Frankly speaking, uninstalling ZA and obtaining a firewall that will
protect the system and not cause updating issues is possible:

Firewall Challenge
http://www.matousec.com/projects/firewall-challenge/results.php

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

 

[PA Bear [MS MVP]]

No, sorry. It's been a very long week...

Then again, you did post in a thread about ZoneAlarm and KB951748 instead of
beginning your own thread.

What's your Windows version (e.g., WinXP SP3) and IE version, Phyllis? What
other updates did you install this week besides KB951748?
--
~PA Bear

So this fix works even if you are not running Zone Alarms?

ZA's had the fix for several days now:

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
(revised multiple times since release on 08 July 2008)
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

NB: Do NOT use Option #2 if at all possible! The vulnerability addressed
by KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

<snip>

 

[flpat4747]

Hi Folks, Help please. Have picked this question only because it is recent
and I hope then people will see my call for help. I would like to pose a
question but everytime I try to use new
it doesn't work; it turns red and the drop down list appears. I chose
question but after that nothing happens. I'm trapped. Help I put this message
in one other place in the hopes someone would see it.

 

[Big_Al]

Hi Folks, Help please. Have picked this question only because it is recent
and I hope then people will see my call for help. I would like to pose a
question but everytime I try to use new
it doesn't work; it turns red and the drop down list appears. I chose
question but after that nothing happens. I'm trapped. Help I put this message
in one other place in the hopes someone would see it.

If you used a reader like Outlook Express or Thunderbird etc, you would
have a much easier time using newsgroups. Web Sevices is a horrible
interface.

 

[PA Bear [MS MVP]]

Accessing the MS newsgroups in Outlook Express Newsreader
http://www.microsoft.com/windowsxp/expertzone/newsgroupsetup.mspx

Setting up Outlook Express to access Microsoft newsgroups
http://www.michaelstevenstech.com/outlookexpressnewreader.htm

Setting up Windows Mail (Vista) to access Microsoft newsgroups
http://www.winhelponline.com/blog/microsoft-newsgroup-setup-instructions-for-windows-mail/

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Hi Folks, Help please. Have picked this question only because it is recent
and I hope then people will see my call for help. I would like to pose a
question but everytime I try to use new
it doesn't work; it turns red and the drop down list appears. I chose
question but after that nothing happens. I'm trapped. Help I put this
message in one other place in the hopes someone would see it.

[Crossposted to Windows Update, WinXP General, IE General, Security,
Security Home Users newsgroups]

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html
(revised multiple times since release on 08 July 2008)

NB: Do NOT use Option #2 if at all possible! The vulnerability addressed
by KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

 

[xxexbushpig]

Well it might have been a "dimbulb" (which is a great new word BTW), but it
wasn't as big a dimbulb as the Microsoft person who issued the KB951748
update that screwed up millions of people!

 

[PA Bear [MS MVP]]

So Windows must be compatible with ZA and any other third-party application,
not the other way around?

Get real.

 

[V Green]

So Windows must be compatible with ZA and any other third-party application,
not the other way around?

Why not?

ZA WORKED before the update. The update BROKE it.
So it's ZA's problem?

Get real.

 

[Shenan Stanley]

<snipped>

So Windows must be compatible with ZA and any other third-party
application, not the other way around?

Why not?

ZA WORKED before the update. The update BROKE it.
So it's ZA's problem?

Get real.

Yes.

Stay general and tell me how you can logically and reasonably say
otherwise... Leave out any specific names.

The original manufacturer of an original product released a patch/upgrade
for their original product. The original product had been modified in this
case by a third party product. The original manufacturer has no
responsibility to test all the possible third party add-ons/changes you can
perform on their product - because they simply would not have the resources
or time to do so - nor is it probably logistically possible/plausible.
Therefore - if a change (critical) is made to the original product and the
third party product no longer functions as the third party vendor said it
would - it is their responsibility to decide whether or not to make it
right.

I responded like this in another location already - if you have someway to
legitimately change that logic around - I would be glad to read. This is
what I wrote earlier - it's repetative in many ways to what I wrote above -
but perhaps seeing it described in a couple of ways will allow more people
to understand the point... And if there is another side to it - perhaps be
able to explain that point of view.

( begin repost )

No offense meant below - honest question...

You have a (potential) problem with an update for the original product you
purchased because you have modified the original product with the addition
of a third party product that has no relation with the manufacturer of the
original product other than the fact they made their product to fit 'on top
of' that original product - and your complaint is with the original product
manufacturer?

Wouldn't your complaint be better received if made to those who made the
third party product you chose to replace the parts of the original product
when you decided you wanted to modify it?

P.S. - I couldn't care less that the specific complaint is about Microsoft,
Chevrolet, Whirlpool or whomever - that is why I left out names in my actual
query completely.

It doesn't matter who made the original product in question - if you chose
to modify it with some third party product and then some
recall/update/upgrade comes out for the original product - do you honestly
believe the manufacturer of the original product should find out every
modification you *could have made* to their product is and make sure their
upgrade/update for their product works with all of those possibilities? Or
would it be more logical to place the responsibility of maintaining the
third party modification to the makers of said modification?

( end repost )

In the end - I believe one could more easily argue the point that it is the
end-users responsibility more than anyone's - as they are the one who made
the conscience choice to change the original product for 'supposed' more
protection with a third party add-ons; and then, when the original product
is changed in some way (by the original manufacturer) and that makes the
original product fail unless the add-on is removed... well - who made the
choice to utilize that product?

But that's a completely different point of view than the one I originally
presented - but one I could see someone taking and being able to defend.

Please - present your point of view and back it up - I would actually like
to hear it because I am finding it difficult to fathom it right now.
Perhaps you have a generalized way of explaining it where I can see your
point of view.

 

[Phyllis]

Sorry about posting in the wrong place, but I was mainly commenting on the
fact that there were others with what seemed like the same problem that did
not have ZA.

XP SP3, IE 7, and my AVG did an update this week that required restart of my
computer which has never happened before, so it is possible they made some
changes as well. Has anyone complained about that freebie screwing things
up? Seems like everything I have on my computer has been wanting to update
today and I'm getting a little gun shy. Thanks

No, sorry. It's been a very long week...

Then again, you did post in a thread about ZoneAlarm and KB951748 instead
of beginning your own thread.

What's your Windows version (e.g., WinXP SP3) and IE version, Phyllis?
What other updates did you install this week besides KB951748?
--
~PA Bear

So this fix works even if you are not running Zone Alarms?

ZA's had the fix for several days now:

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
(revised multiple times since release on 08 July 2008)
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

NB: Do NOT use Option #2 if at all possible! The vulnerability
addressed
by KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html

Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

<snip>

 

[Freddy]

Unfortunately, I hve new problems now. Windows XP is hanging on
"Scanningprocess.exe" for over 2 hours. I can't do anything but shutoff my
machine and reboot in Safe mode. Any other solutions?

 

[PA Bear [MS MVP]]

What other *Windows* updates did you install this week? Exactly what
problems are you experiencing since installing the July 2008 updates?

Did you upgrade from AVG v7.5 to v8.0, and are you now running v8.1.135?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Sorry about posting in the wrong place, but I was mainly commenting on the
fact that there were others with what seemed like the same problem that
did
not have ZA.

XP SP3, IE 7, and my AVG did an update this week that required restart of
my
computer which has never happened before, so it is possible they made some
changes as well. Has anyone complained about that freebie screwing things
up? Seems like everything I have on my computer has been wanting to
update
today and I'm getting a little gun shy. Thanks

<snip>

 

[PA Bear [MS MVP]]

Please begin a new thread in an appropriate newsgroup about these problems,
Freddy. Thanks.

 

[mae]

read this and follow the links:
Alliance forms to fix DNS flaw
http://www.securityfocus.com/news/11526

mae

| Well it might have been a "dimbulb" (which is a great new word BTW), but
it
| wasn't as big a dimbulb as the Microsoft person who issued the KB951748
| update that screwed up millions of people!
|
| "Nunya Bidnits" wrote:
|
-snip-

 

[Phyllis]

Microsoft Windows Updates this week were KB951748 (Security Update for XP),
KB951978 (Update for Windows XP), KB890830 (Windows Malicious Software
Removal Tool). I have been experiencing problems with my internet
connection all week. Sometimes I can't get it to connect at all, or a
window will come up and say "there is no internet connection available, do I
want to work offline or retry." If I click retry it will connect right up.
Then at other times it will connect to the cable connection with no problem,
but then my wireless connection will not connect, it doesn't even show a
network available. After fooling with it (disable, re-enable, repair) it
will just finally connect up.

I had already upgraded to AVG 8.0 several weeks ago. The update this week
was just a part of daily updates, but required restart of my computer which
it never did before. It says 8.0.138.

 

[Sam]

Well it might have been a "dimbulb" (which is a great new word BTW), but it
wasn't as big a dimbulb as the Microsoft person who issued the KB951748
update that screwed up millions of people!

Look, I understand where you are coming from. I have been bitten by this
"bug" too (well, not me personally, but couple of relatives I help with
computer stuff).

Also note that I am no Windows fan boy. So I don't get giddy eyed and
swoon at every new Windows release or update and neither do I
*religiously* defend their "secure OS" or their pricing policies (as
some do there ... *ducks*). I just use it as a tool for whatever I have
to do.

So, in my view this particular update, the KB951748, appears to fix some
DNS vulnerability in Windows. Good. But it also messed up Zone Alarm.
But MS has nothing to do with Zone Alarm and ZA people already gave out
an upgraded version of ZA which solves this. It would have been prudent
of ZA people to have seen this coming and taken corrective measures
earlier. As long as MS gave sufficient prior warning to all the vendors
in the field about this update, I don't think they are to blame.

My 2c.

 

[V Green]

<snipped>




Yes.

Stay general and tell me how you can logically and reasonably say
otherwise... Leave out any specific names.

The original manufacturer of an original product released a patch/upgrade
for their original product. The original product had been modified in this
case by a third party product. The original manufacturer has no
responsibility to test all the possible third party add-ons/changes you can
perform on their product - because they simply would not have the resources
or time to do so - nor is it probably logistically possible/plausible.
Therefore - if a change (critical) is made to the original product and the
third party product no longer functions as the third party vendor said it
would - it is their responsibility to decide whether or not to make it
right.

Sorry, but no. I don't screw over MY customer base that way.
If you choose to live life doing that sort of stuff, then
we must just agree to disagree.

And good luck with customer loyalty...wait a sec, Windows
is a monopoly. Happy Customers, what are those??? They don't
have a choice (go ahead and argue that if you wish, you KNOW
it's true and I won't respond to it) so what do we care about their "user
experience"?

 

[Sam]

[Crossposted to Windows Update, WinXP General, IE General, Security,
Security Home Users newsgroups]

Resolution [was Workaround] for Sudden Loss of Internet Access Problem
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html

(revised multiple times since release on 08 July 2008)

NB: Do NOT use Option #2 if at all possible! The vulnerability
addressed by KB951748 *is* a big deal! See
http://blog.washingtonpost.com/securityfix/2008/07/patch_the_entire_internet_tues_1.html


Want to consider other, more highly-rated firewalls?
http://www.matousec.com/projects/firewall-challenge/results.php

* Uninstalled the KB951748 update. This got internet working again.
* Upgraded Zone Alarm (was using free version) by downloading the new
version: zlsSetup_70_483_000_en.exe(from the Check Update option of ZA).
* Reinstalled the KB951748 update.
* Got everything working.

All is well again.

Thanks to all the people who suggested this solution.