First Contact record not "chosen" once Contacts folder selected

[Doug]

User used to be able to select the Contacts folder, to
which the first contact record in the list is
highlighted. This enabled the user to begin typing the
last name of the contact he is searching which
automatically located the contact.

Upon moving to a new computer using Office 2002, once the
user selects the Contacts folder, the user must use the
mouse to select the first contact in order to begin
typing characters and locating the contact in the list.

Is there a feature or view that must be enabled to do
this function?

Doug

 

[Russ Valentine [MVP-Outlook]]

It's sporadic behavior. It's seen most often for users who open Outlook to
the Outlook Today Screen. Turn off that option and see it reverts to normal.