Firewall won't stay enabled

[Guest]

I can click to enable the firewall, then in about 30-60 seconds something disables it.

Similar behavior for Norton AV 2004, when attempting to turn on auto-protect. But with the added behavior that the program is being terminated completely after a few seconds.

All settings seem okay for automatic enabled operation at startup.

Have run AV with latest def's in safe mode and detected no virus, worm or trojans.

This is recent behavior. Unfortunately don't have a restore point to go to. Any ideas?

 

[Doug Knox MS-MVP]

Jay,

See www.dougknox.com, Win XP Utilities, Startup Programs Tracker. Use this utility and post the contents of your log file. Include the Services section.

 

[Guest]

Thanks. Will try it immediately.

Jay,

See www.dougknox.com, Win XP Utilities, Startup Programs Tracker. Use this utility and post the contents of your log file. Include the Services section.

 

[Guest]

Here is the tracker log file:


-- Registry --
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce

No Items Found

-- Registry --
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

NvCplDaemon RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
SystemTray SysTray.Exe
nwiz nwiz.exe /install
IntelliType "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
iexplore C:\WINDOWS\System32\iexplore.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
WINDVDPatch CTHELPER.EXE
UpdReg C:\WINDOWS\UpdReg.EXE
RoxioEngineUtility "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
QuickTime Task "C:\program files\quicktime\qttask.exe" -atboottime
NAV CfgWiz C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
Jet Detection "C:\Program Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
Advanced Tools Check C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE

-- Registry --
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

No Items Found

-- Registry --
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

NvMediaCenter RUNDLL32.EXE C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit

-- Registry --
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce

No Items Found

-- Start Menu - Current User --
No Items Found

-- Start Menu - All Users --
iexplore.exe

-- Disabled Items --
No Items Found

-- Registry - Shell Value - HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon --
explorer.exe

-- Running Processes --
System Idle Process
System
SMSS.EXE \SystemRoot\System32\smss.exe
CSRSS.EXE
WINLOGON.EXE winlogon.exe
SERVICES.EXE C:\WINDOWS\system32\services.exe
LSASS.EXE C:\WINDOWS\system32\lsass.exe
SVCHOST.EXE C:\WINDOWS\system32\svchost -k rpcss
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
CCSETMGR.EXE "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"
CCEVTMGR.EXE "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"
SPOOLSV.EXE C:\WINDOWS\system32\spoolsv.exe
EXPLORER.EXE C:\WINDOWS\Explorer.EXE
CDAC11BA.EXE C:\WINDOWS\System32\drivers\CDAC11BA.EXE
CTSVCCDA.EXE C:\WINDOWS\System32\CTsvcCDA.exe
type32.exe "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
CCAPP.EXE "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
CTHELPER.EXE "C:\WINDOWS\System32\CTHELPER.EXE"
QTTASK.EXE "C:\program files\quicktime\qttask.exe" -atboottime
NVSVC32.EXE C:\WINDOWS\System32\nvsvc32.exe
DEVLDR32.EXE C:\WINDOWS\System32\devldr32.exe
RUNDLL32.EXE "C:\WINDOWS\System32\RUNDLL32.EXE" C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
IEXPLORE.EXE "C:\WINDOWS\olefiles\iexplore.exe"
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k imgsvc
SYMLCSVC.EXE "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe"
MSMSGS.EXE "C:\Program Files\Messenger\msmsgs.exe" -Embedding
StartupTracker3.exe "C:\download\StartupTracker3.exe"
wuauclt.exe "C:\WINDOWS\System32\wuauclt.exe"
wmiprvse.exe

-- Running Services --

Name: AudioSrv
Description: Manages audio devices for Windows-based programs. If this service is stopped, audio devices and effects will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: C-DillaCdaC11BA
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\drivers\CDAC11BA.EXE

Name: ccEvtMgr
Description: Symantec Event Manager
Startup Mode: Auto
Run from: "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"

Name: ccSetMgr
Description: Symantec Settings Manager
Startup Mode: Auto
Run from: "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"

Name: Creative Service for CDROM Access
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\CTsvcCDA.exe

Name: CryptSvc
Description: Provides three management services: Catalog Database Service, which confirms the signatures of Windows files; Protected Root Service, which adds and removes Trusted Root Certification Authority certificates from this computer; and Key Service, which helps enroll this computer for certificates. If this service is stopped, these management services will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: Dhcp
Description: Manages network configuration by registering and updating IP addresses and DNS names.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: dmserver
Description: Detects and monitors new hard disk drives and sends disk volume information to Logical Disk Manager Administrative Service for configuration. If this service is stopped, dynamic disk status and configuration information may become out of date. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Dnscache
Description: Resolves and caches Domain Name System (DNS) names for this computer. If this service is stopped, this computer will not be able to resolve DNS names and locate Active Directory domain controllers. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k NetworkService

Name: ERSvc
Description: Allows error reporting for services and applictions running in non-standard environments.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Eventlog
Description: Enables event log messages issued by Windows-based programs and components to be viewed in Event Viewer. This service cannot be stopped.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: EventSystem
Description: Supports System Event Notification Service (SENS), which provides automatic distribution of events to subscribing Component Object Model (COM) components. If the service is stopped, SENS will close and will not be able to provide logon and logoff notifications. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: FastUserSwitchingCompatibility
Description: Provides management for applications that require assistance in a multiple user environment.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: helpsvc
Description: Enables Help and Support Center to run on this computer. If this service is stopped, Help and Support Center will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanserver
Description: Supports file, print, and named-pipe sharing over the network for this computer. If this service is stopped, these functions will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanworkstation
Description: Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: LmHosts
Description: Enables support for NetBIOS over TCP/IP (NetBT) service and NetBIOS name resolution.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: Messenger
Description: Transmits net send and Alerter service messages between clients and servers. This service is not related to Windows Messenger. If this service is stopped, Alerter messages will not be transmitted. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Netman
Description: Manages objects in the Network and Dial-Up Connections folder, in which you can view both local area network and remote connections.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Nla
Description: Collects and stores network configuration and location information, and notifies applications when this information changes.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: NVSvc
Description: Provides system and desktop level support to the NVIDIA display driver
Startup Mode: Auto
Run from: C:\WINDOWS\System32\nvsvc32.exe

Name: PlugPlay
Description: Enables a computer to recognize and adapt to hardware changes with little or no user input. Stopping or disabling this service will result in system instability.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: PolicyAgent
Description: Manages IP security policy and starts the ISAKMP/Oakley (IKE) and the IP security driver.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\lsass.exe

Name: ProtectedStorage
Description: Provides protected storage for sensitive data, such as private keys, to prevent access by unauthorized services, processes, or users.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: RasMan
Description: Creates a network connection.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: RemoteRegistry
Description: Enables remote users to modify registry settings on this computer. If this service is stopped, the registry can be modified only by users on this computer. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k LocalService

Name: RpcSs
Description: Provides the endpoint mapper and other miscellaneous RPC services.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost -k rpcss

Name: SamSs
Description: Stores security information for local user accounts.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: Schedule
Description: Enables a user to configure and schedule automated tasks on this computer. If this service is stopped, these tasks will not be run at their scheduled times. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: seclogon
Description: Enables starting processes under alternate credentials. If this service is stopped, this type of logon access will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SENS
Description: Tracks system events such as Windows logon, network, and power events. Notifies COM+ Event System subscribers of these events.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: ShellHWDetection
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Spooler
Description: Loads files to memory for later printing.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\spoolsv.exe

Name: srservice
Description: Performs system restore functions. To stop service, turn off System Restore from the System Restore tab in My Computer->Properties
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SSDPSRV
Description: Enables discovery of UPnP devices on your home network.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: stisvc
Description: Provides image acquisition services for scanners and cameras.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k imgsvc

Name: Symantec Core LC
Description: Symantec Core LC
Startup Mode: Auto
Run from: C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Name: TapiSrv
Description: Provides Telephony API (TAPI) support for programs that control telephony devices and IP based voice connections on the local computer and, through the LAN, on servers that are also running the service.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TermService
Description: Allows multiple users to be connected interactively to a machine as well as the display of desktops and applications to remote computers. The underpinning of Remote Desktop (including RD for Administrators), Fast User Switching, Remote Assistance, and Terminal Server.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Themes
Description: Provides user experience theme management.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TrkWks
Description: Maintains links between NTFS files within a computer or across computers in a network domain.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: uploadmgr
Description: Manages synchronous and asynchronous file transfers between clients and servers on the network. If this service is stopped, synchronous and asynchronous file transfers between clients and servers on the network will not occur. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: W32Time
Description: Maintains date and time synchronization on all clients and servers in the network. If this service is stopped, date and time synchronization will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.

Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: WebClient
Description: Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: winmgmt
Description: Provides a common interface and object model to access management information about operating system, devices, applications and services. If this service is stopped, most Windows-based software will not function properly. If this service is disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: wuauserv
Description: Enables the download and installation of critical Windows updates. If the service is disabled, the operating system can be manually updated at the Windows Update Web site.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WZCSVC
Description: Provides automatic configuration for the 802.11 adapters
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

 

[MicroShaft]

So you have a SYMANTEC firewall ? "ccApp.exe"

Here is the tracker log file:


-- Registry --
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce

No Items Found

-- Registry --
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

NvCplDaemon RUNDLL32.EXE
C:\WINDOWS\System32\NvCpl.dll,NvStartup
SystemTray SysTray.Exe
nwiz nwiz.exe /install
IntelliType "C:\Program Files\Microsoft
Hardware\Keyboard\type32.exe"
iexplore C:\WINDOWS\System32\iexplore.exe
ccApp "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
WINDVDPatch CTHELPER.EXE
UpdReg C:\WINDOWS\UpdReg.EXE
RoxioEngineUtility "C:\Program Files\Common Files\Roxio
Shared\System\EngUtil.exe"
QuickTime Task "C:\program files\quicktime\qttask.exe"
-atboottime
NAV CfgWiz C:\Program Files\Common Files\Symantec
Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
Jet Detection "C:\Program
Files\Creative\SBLive\PROGRAM\ADGJDet.exe"
Advanced Tools Check C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE

-- Registry --
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

No Items Found

-- Registry --
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

NvMediaCenter RUNDLL32.EXE
C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit

-- Registry --
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce

No Items Found

-- Start Menu - Current User --
No Items Found

-- Start Menu - All Users --
iexplore.exe

-- Disabled Items --
No Items Found

-- Registry - Shell Value - HKLM\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon --
explorer.exe

-- Running Processes --
System Idle Process
System
SMSS.EXE \SystemRoot\System32\smss.exe
CSRSS.EXE
WINLOGON.EXE winlogon.exe
SERVICES.EXE C:\WINDOWS\system32\services.exe
LSASS.EXE C:\WINDOWS\system32\lsass.exe
SVCHOST.EXE C:\WINDOWS\system32\svchost -k rpcss
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k netsvcs
SVCHOST.EXE
SVCHOST.EXE
CCSETMGR.EXE "C:\Program Files\Common Files\Symantec
Shared\ccSetMgr.exe"
CCEVTMGR.EXE "C:\Program Files\Common Files\Symantec
Shared\ccEvtMgr.exe"
SPOOLSV.EXE C:\WINDOWS\system32\spoolsv.exe
EXPLORER.EXE C:\WINDOWS\Explorer.EXE
CDAC11BA.EXE C:\WINDOWS\System32\drivers\CDAC11BA.EXE
CTSVCCDA.EXE C:\WINDOWS\System32\CTsvcCDA.exe
type32.exe "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
CCAPP.EXE "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
CTHELPER.EXE "C:\WINDOWS\System32\CTHELPER.EXE"
QTTASK.EXE "C:\program files\quicktime\qttask.exe" -atboottime
NVSVC32.EXE C:\WINDOWS\System32\nvsvc32.exe
DEVLDR32.EXE C:\WINDOWS\System32\devldr32.exe
RUNDLL32.EXE "C:\WINDOWS\System32\RUNDLL32.EXE"
C:\WINDOWS\System32\NVMCTRAY.DLL,NvTaskbarInit
IEXPLORE.EXE "C:\WINDOWS\olefiles\iexplore.exe"
SVCHOST.EXE C:\WINDOWS\System32\svchost.exe -k imgsvc
SYMLCSVC.EXE "C:\Program Files\Common Files\Symantec
Shared\CCPD-LC\symlcsvc.exe"
MSMSGS.EXE "C:\Program Files\Messenger\msmsgs.exe" -Embedding
StartupTracker3.exe "C:\download\StartupTracker3.exe"
wuauclt.exe "C:\WINDOWS\System32\wuauclt.exe"
wmiprvse.exe

-- Running Services --

Name: AudioSrv
Description: Manages audio devices for Windows-based programs. If this service
is stopped, audio devices and effects will not function properly. If this
service is disabled, any services that explicitly depend on it will fail to
start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: C-DillaCdaC11BA
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\drivers\CDAC11BA.EXE

Name: ccEvtMgr
Description: Symantec Event Manager
Startup Mode: Auto
Run from: "C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"

Name: ccSetMgr
Description: Symantec Settings Manager
Startup Mode: Auto
Run from: "C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"

Name: Creative Service for CDROM Access
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\CTsvcCDA.exe

Name: CryptSvc
Description: Provides three management services: Catalog Database Service,
which confirms the signatures of Windows files; Protected Root Service, which
adds and removes Trusted Root Certification Authority certificates from this
computer; and Key Service, which helps enroll this computer for certificates.
If this service is stopped, these management services will not function
properly. If this service is disabled, any services that explicitly depend on
it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: Dhcp
Description: Manages network configuration by registering and updating IP
addresses and DNS names.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: dmserver
Description: Detects and monitors new hard disk drives and sends disk volume
information to Logical Disk Manager Administrative Service for configuration.
If this service is stopped, dynamic disk status and configuration information
may become out of date. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Dnscache
Description: Resolves and caches Domain Name System (DNS) names for this
computer. If this service is stopped, this computer will not be able to
resolve DNS names and locate Active Directory domain controllers. If this
service is disabled, any services that explicitly depend on it will fail to
start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k NetworkService

Name: ERSvc
Description: Allows error reporting for services and applictions running in
non-standard environments.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Eventlog
Description: Enables event log messages issued by Windows-based programs and
components to be viewed in Event Viewer. This service cannot be stopped.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: EventSystem
Description: Supports System Event Notification Service (SENS), which provides
automatic distribution of events to subscribing Component Object Model (COM)
components. If the service is stopped, SENS will close and will not be able to
provide logon and logoff notifications. If this service is disabled, any
services that explicitly depend on it will fail to start.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: FastUserSwitchingCompatibility
Description: Provides management for applications that require assistance in a
multiple user environment.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: helpsvc
Description: Enables Help and Support Center to run on this computer. If this
service is stopped, Help and Support Center will be unavailable. If this
service is disabled, any services that explicitly depend on it will fail to
start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanserver
Description: Supports file, print, and named-pipe sharing over the network for
this computer. If this service is stopped, these functions will be
unavailable. If this service is disabled, any services that explicitly depend
on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: lanmanworkstation
Description: Creates and maintains client network connections to remote
servers. If this service is stopped, these connections will be unavailable. If
this service is disabled, any services that explicitly depend on it will fail
to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: LmHosts
Description: Enables support for NetBIOS over TCP/IP (NetBT) service and
NetBIOS name resolution.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: Messenger
Description: Transmits net send and Alerter service messages between clients
and servers. This service is not related to Windows Messenger. If this service
is stopped, Alerter messages will not be transmitted. If this service is
disabled, any services that explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Netman
Description: Manages objects in the Network and Dial-Up Connections folder, in
which you can view both local area network and remote connections.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Nla
Description: Collects and stores network configuration and location
information, and notifies applications when this information changes.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: NVSvc
Description: Provides system and desktop level support to the NVIDIA display
driver
Startup Mode: Auto
Run from: C:\WINDOWS\System32\nvsvc32.exe

Name: PlugPlay
Description: Enables a computer to recognize and adapt to hardware changes
with little or no user input. Stopping or disabling this service will result
in system instability.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\services.exe

Name: PolicyAgent
Description: Manages IP security policy and starts the ISAKMP/Oakley (IKE) and
the IP security driver.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\lsass.exe

Name: ProtectedStorage
Description: Provides protected storage for sensitive data, such as private
keys, to prevent access by unauthorized services, processes, or users.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: RasMan
Description: Creates a network connection.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: RemoteRegistry
Description: Enables remote users to modify registry settings on this
computer. If this service is stopped, the registry can be modified only by
users on this computer. If this service is disabled, any services that
explicitly depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k LocalService

Name: RpcSs
Description: Provides the endpoint mapper and other miscellaneous RPC
services.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost -k rpcss

Name: SamSs
Description: Stores security information for local user accounts.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\lsass.exe

Name: Schedule
Description: Enables a user to configure and schedule automated tasks on this
computer. If this service is stopped, these tasks will not be run at their
scheduled times. If this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: seclogon
Description: Enables starting processes under alternate credentials. If this
service is stopped, this type of logon access will be unavailable. If this
service is disabled, any services that explicitly depend on it will fail to
start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SENS
Description: Tracks system events such as Windows logon, network, and power
events. Notifies COM+ Event System subscribers of these events.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: ShellHWDetection
Description:
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Spooler
Description: Loads files to memory for later printing.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\spoolsv.exe

Name: srservice
Description: Performs system restore functions. To stop service, turn off
System Restore from the System Restore tab in My Computer->Properties
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: SSDPSRV
Description: Enables discovery of UPnP devices on your home network.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: stisvc
Description: Provides image acquisition services for scanners and cameras.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k imgsvc

Name: Symantec Core LC
Description: Symantec Core LC
Startup Mode: Auto
Run from: C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Name: TapiSrv
Description: Provides Telephony API (TAPI) support for programs that control
telephony devices and IP based voice connections on the local computer and,
through the LAN, on servers that are also running the service.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TermService
Description: Allows multiple users to be connected interactively to a machine
as well as the display of desktops and applications to remote computers. The
underpinning of Remote Desktop (including RD for Administrators), Fast User
Switching, Remote Assistance, and Terminal Server.
Startup Mode: Manual
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: Themes
Description: Provides user experience theme management.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: TrkWks
Description: Maintains links between NTFS files within a computer or across
computers in a network domain.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: uploadmgr
Description: Manages synchronous and asynchronous file transfers between
clients and servers on the network. If this service is stopped, synchronous
and asynchronous file transfers between clients and servers on the network
will not occur. If this service is disabled, any services that explicitly
depend on it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: W32Time
Description: Maintains date and time synchronization on all clients and
servers in the network. If this service is stopped, date and time
synchronization will be unavailable. If this service is disabled, any services
that explicitly depend on it will fail to start.

Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

Name: WebClient
Description: Enables Windows-based programs to create, access, and modify
Internet-based files. If this service is stopped, these functions will not be
available. If this service is disabled, any services that explicitly depend on
it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k LocalService

Name: winmgmt
Description: Provides a common interface and object model to access management
information about operating system, devices, applications and services. If
this service is stopped, most Windows-based software will not function
properly. If this service is disabled, any services that explicitly depend on
it will fail to start.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: wuauserv
Description: Enables the download and installation of critical Windows
updates. If the service is disabled, the operating system can be manually
updated at the Windows Update Web site.
Startup Mode: Auto
Run from: C:\WINDOWS\system32\svchost.exe -k netsvcs

Name: WZCSVC
Description: Provides automatic configuration for the 802.11 adapters
Startup Mode: Auto
Run from: C:\WINDOWS\System32\svchost.exe -k netsvcs

 

[Guest]

No, just Symantec (Norton) Antivirus. The firewall is standard XP.

 

[MicroShaft]

Has the PC ever had any third party firewalls?? (Zone Alarm, Nortons,
McAfee's)?

 

[Guest]

No. Just the XP firewall.

Has the PC ever had any third party firewalls?? (Zone Alarm, Nortons,
McAfee's)?

 

[Doug Knox MS-MVP]

The first entries I would look at are:

SystemTray SysTray.Exe
WINDVDPatch CTHELPER.EXE
UpdReg C:\WINDOWS\UpdReg.EXE

These are all launched from:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

Click Start, Run and enter REGEDIT Go to:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

Rght click on the Run subkey and select Export. This creates a backup of this particular subkey. After this is completed, right click each of the 3 values indicated, above and select Delete. Log off/logon or reboot. Check the HKLM\........... Run key again to see if any "new" values have been created. If not, rescan your system, ensuring that you have the latest updates for your AV program.

 

[Guest]

No joy. But thanks for looking.

The first entries I would look at are:

SystemTray SysTray.Exe
WINDVDPatch CTHELPER.EXE
UpdReg C:\WINDOWS\UpdReg.EXE

These are all launched from:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

Click Start, Run and enter REGEDIT Go to:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

Rght click on the Run subkey and select Export. This creates a backup of this particular subkey. After this is completed, right click each of the 3 values indicated, above and select Delete. Log off/logon or reboot. Check the HKLM\........... Run key again to see if any "new" values have been created. If not, rescan your system, ensuring that you have the latest updates for your AV program.

 

[Guest]

And, interestingly enough, the task manager won't stay open for more than about 30 seconds. And when I open the folder "c:\program files\norton antivirus" it, too, has only about 30 seconds to live. I'm convinced I've got something running that's looking to shutdown security-related things. But I can't find it.

 

[Doug Knox MS-MVP]

You have a virus. Likely one of the following:

W32.Klez
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

W32.Yaha
http://securityresponse.symantec.com/avcenter/venc/data/[email protected]

W32.Spybot.Worm
http://securityresponse.symantec.com/avcenter/venc/data/w32.spybot.worm.html

For additional help see www.dougknox.com, Win XP Utilities, Create Emergency Copies of Critical XP System Utilities. This small VB Program will create backup, usable copies of Task Manger, Regedit and MSConfig (named Taskmgr1.exe, Regedit.com and MSConfig1.exe) in a new folder C:\EmergencyUtil. Many virus programs will intercept these programs, based on their original file name. The modified file names, allow them to be run. Open Windows Explorer to C:\EmergencyUtil and double click the application you need. The next revision will allow you to browse for the folder you want to place the backups in.

Additionally, see the Win XP Utilities section for Startup Programs Tracker. This small utility scans your system for startup programs and running processes. It also allows you to create a log file that can be copied and pasted into a newsgroup post. The contents of the program window are also copied to the Windows Clipboard, automatically. For replies to newsgroup posts, do NOT include the Running Services, unless its absolutely necessary.

 

[Doug Knox MS-MVP]

I have no way of knowing. What are the contents of this particular registry key? I could be malware related, or it could just be a corrupt entry.

 

[Doug Knox MS-MVP]

It may not be what Symantec and others classify as a virus, but Adware or other "scumware". Usually, those that support detection of "scumware" will only notify you of it during a scan. The "real time" protection won't flag it (at least McAfee doesn't).

 

[Guest]

Norton AV didn't find this in scans, either. And when I used NAV to first quarantine and then send the file to Symantec, it couldn't identify it as virus, worm, trojan, spy or adware. NAV reported there was nothing wrong with the file. An executable that disables security and interferes with a user viewing system and web information is something I'd like the program to detect, both incoming and during a scan.

Maybe I missed something somewhere to get the infection. But perhaps it's just a new enough critter that Symantec hasn't gotten to isolate it yet. Maybe I helped them with the file and report.

For the record, I've been pleased with the performance of the Norton Security products. And don't expect them to be able to update instantly my virus definitions to counter every new threat. I hope that they'll be fast enough to get updates available so I'll get protected before they spread to my systems. I suspect that this time I got tagged early. That's not Symantec's fault if so. I will be interested to hear from them after they characterize the file and it's behavior. I'm depending on them to identify all the things the virus may have been doing to my system.

As a postscript, Adaware didn't detect the files as malicious, either. But stopping the process, removing the files and deleting the registry keys appears to have restored the computer to normalcy.

 

[Doug Knox MS-MVP]

Jay,

If you still have a copy of the infected file, can you send it to (e-mail address removed)? I'd like to take a look at it on an isolated system.