LOL.. I can see that you have been there more than once.. so do you laugh or
cry when somebody calls you up to tell you that the mouse and keyboard are
not responding, you walk across a huge complex, grabbing a coffee en route,
only to find that the user has failed to power up the computer?.. there are
times when "sorry, I didn't know about that button" just doesn't cut it..
I feel sorry for them mostly.
I had a client call me and ask if it was OK to install a new printer
they had just bought - they didn't want to share it with the domain,
just wanted to have a way to print in their office.
She connected it up, turned it on, got the power light, but it would not
print. Everytime she printed it went to the work group printer.... So,
she called me, and I asked, did you connect the printer to the computer?
(yes), did the drivers install properly? (I think so, it didn't ask me
to do anything), click on start, control panel, printers and faxes, do
you see the printer there? (yes), does it have a checkmark on it? (Yes,
right above that tube thingie), Tube thingie? Do you mean something that
looks like a cable with a little gold dot where it connects to the
printer? (yes), Mam, that's someone elses printer, that tube means it's
a printer on the network, do you see one without the network cable in
it's icon? (I see the Adobe PDF printer and the MS Office Document Image
Writer ones, they don't have those network parts), Ok, lets start from
scratch: When you took the printer out of the box - it's an inkjet right
(yes), it would have a power cable/supply and a USB cable - did you plug
them both into the printer? (long pause.... I plugged the printer into
the power cube thing and that into the wall and then I set the printer
next to the computer.). Mam, did you connect the printer to the computer
via the USB cable? (... long pause..., what cable?), Mam, in order for
the computer to talk to the printer you will have to connect the
communication port, either USB or Parallel, to the printer via a cable -
look on the box and see if it says there is a cable included or if you
will need one.... (It shows a cable, and that it's not included, does
this mean I need to go buy one?). Yes, you will need to buy one or I can
send you one in the next delivery...... and so it goes...
There is also the Director that purchases a laptop, one of those ones
that has nothing onboard, everything has to connect via a USB jack - and
the laptop only has 1 USB jack... He proceeds to purchase a IPAQ, 2
Palms, two printers (laser and inkjet), a scanner, two memory card
readers, and still wants to use the USB CD-ROM and USB Floppy drive, oh,
and the best part is that he bought all the parts used to save some
money... If you've worked with USB like I have you probably hate it as
much as I do - it's only good for mice and keyboards, beyond that it's a
crap-shoot....
Or what about the friend of a client that calls and tells us that their
keyboard is acting weird, that they have two offices across from each
other and that when one types it shows on the others screen.... She
wants to know if there is some type of spyware or if the other person is
spying on her.... As it turns out, they have wireless keyboards and will
swap them with each other from time to time.....