Files or directories missing when attaching a file

[Adam Raff]

Good Day,

We are running Outlook 2003 SP2 on a Windows XP Pro SP2 system. We are
connected to the network with mapped drives. Out of the blue we have
started noticing that some users go to attach a file in Outlook via the
insert file button, the file or folder is not showing up in the window. The
window is set for all files but a folder or two are missing. For instance
we may have the following which are folders

60107
60108
60109

The above folders which are in numerical sequence, if I go into windows
explorer I see all the folders but when I go into Outlook and click on the
insert file button, I may just see 107 and 109. The folder 60108 is not
showing up so I can not click on it and open the folder up to attach any
files within the folder.

I have another user having the same problem or similar with zip files, he
can't see any zip via insert file button yet the zip file is right on his
desktop.

Has anybody seen this before or come across this problem?

Thank You
Adam Raff

 

[Warner Wang [MSFT]]

Hi All,

Thank you for choosing Microsoft Newsgroups!

From the log, I know you are unable to see some files when you insert the
file into message. Based on my research, this issue might be related to
some possibilities; I suggest you perform the following steps to narrow
down this issue. Thank you for your cooperation.

Step 1: Starting Outlook in Safe Mode
=========================
Safe Mode will disable all add-ins and extensions that will not start, as
well as any corrupted resources, files, registries and templates.

1. Start Outlook, click Tools -> Options, and then select the Other tab.

2. Click the Advanced Options button, and then click COM Add-Ins, and
uncheck all add-ins.

3. Click OK until the Options dialog box is closed, then close Outlook.

4. Click Start menu-> Run, type "Outlook /Safe" (without the quotation
marks and there is a space between Outlook and /Safe) in the Open box and
press Enter.

If issue still persists in safe mode, please perform the next step.

Step 2: Creating a new Outlook profile
==========================
Since this issue may be caused by the corrupted profile, please use the
following method to create a new profile to perform a test:

1. Close Outlook.

2. Click Start menu-> Control Panel. If Control Panel is not in Classic
View, click Switch to Classic View, and then double-click the Mail icon.

3. Click Show Profiles and then click Add. In the New Profile dialog box,
type a descriptive name for the new profile in the Profile Name box, and
then click OK.

4. On the pop-up "E-mail Accounts", choose "add a new e-mail account",
click next.

5. Choose the type of your account, click next.

6. Input the corresponding info of the mail account, click Next, click
Finish.

7. On the "Mail" box, click the "Prompt for a profile to be used" option
and click OK. This way, you will be prompted for a profile when starting
Outlook.

For more information, please refer to the article:

OL2002: How to Create a New E-mail Profile for Outlook
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q287072

Start Outlook with the new profile to test the issue again. Is the issue
resolved?

If you have anything unclear, please feel free to let me know.

Sincerely,
Warner Wang
Microsoft Online Support Engineer
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[Warner Wang [MSFT]]

Hi,

Do you have get a chance to read my response? If you have any concerns
about this issue, please feel free to let me know. Thank you!

Sincerely,
Warner Wang
Microsoft Online Support Engineer
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix
issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

 

[Warner Wang [MSFT]]

Hi,

I just wang to know if you need my further assistance on this issue. If so,
please feel free to let me know.

Thank you!

Warner Wang
Microsoft Online Support Engineer
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix
issues and simple how to questions.

We also love to hear your product feedback!
Let us know what you think by posting
from the web interface: Partner Feedback
from your newsreader: microsoft.private.directaccess.partnerfeedback.
We look forward to hearing from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================