File Manager (Explorer)

[John Beggs]

When deleting a file from the file manager (Explorer), I
get the following message:

instruction at "0x01d9415b" referenced memory
at "0x00000000". The memory could not be written.

OK terminates Explorer. Cancel hangs PC for a long time
then the error box states Dr. Watson has errors, etc.
Selecting Debug takes a long time.

On running sfc /scannow, the program often asks for the
disk as it need to undate dllcache. A retry allows sfc to
proceed but on repeating sfc, the same messages.

Any ideas,
Thanks

 

[OShah]

When deleting a file from the file manager (Explorer), I
get the following message:

instruction at "0x01d9415b" referenced memory
at "0x00000000". The memory could not be written.

OK terminates Explorer. Cancel hangs PC for a long time
then the error box states Dr. Watson has errors, etc.
Selecting Debug takes a long time.

On running sfc /scannow, the program often asks for the
disk as it need to undate dllcache. A retry allows sfc to
proceed but on repeating sfc, the same messages.

Any ideas,
Thanks

0x1d9415b lies in the 3rd party DLLs range (at least in SP1). It's clearly
a 3rd party dll issue, but the problem is which one?

The reason Dr. Watson comes up is because it's dumping the explorer
process to disk, and explorer (especially with lots of DLLs) is quite big,
so it's dumping a big file to disk.

Does Dr. Watson mention any dll name or other information? If not you may
need to give the dump to a Microsoft professional.

To uninstall Explorer extensions, either go to Tools->Manage Add ons (SP2
only), take a look at ShellExView (http://nirsoft.mirrorz.com), delete the
reg entry under HKCU or uninstall the program that created the DLL
(regsvr32 /u "baddll.dll").



--
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oshah
Control Panel -> System -> Advanced -> Error Reporting -> Choose Programs
-> Do not report errors for these programs:

Acrobat.exe
waol.exe

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