File and Edit in Windows Explorer hang

[DavidH]

I bring up Windows Explorer, do nothing but select a
folder and then click on File or on Edit and explorer
hangs. I can kill with Task Manager, (it shows WE not
responding), -- also same problem if right click on any
of the folders in Explorer (BTW, clicking on Help, Tools,
etc. does show menu so this should not be the bug about
windows effects (I have already disabled menu as per
KB819101 with no change in this problem).

I do have 821557 installed (noticed Kelly mentioned this
in one thread). I unintstalled and still have problem.

I was told that I may need to reinstall XP - that is NOT
an acceptable solution from a multi-billion dollar
company, certainly someone can help with this -- or do I
need to pay MS to just talk about a bug they created???

 

[Kelly]

Hi David,

Run the Startup Tracker from here and post the log file, excluding the
running services here.
http://www.kellys-korner-xp.com/xp_u.htm#xp_util