fax not sending

[paul gibson]

I have a new XP with MS fax installed. I have a US Robotics 56L PIC. When I
create a fax and use the wizard to send it I hear the telephone tone and the
scream; the monitor display comes on and indicates the length of time
involved. When the fax has been completed there is a musical sound and a
verbal indication that the fax has been sent successfully. The fax is then
stored in the "sent" folder. However, nothing gets to the other end. (I am
testing by sending to a large office from which I am semi-retired.)

 

[Hal Hostetler [MVP P/I]]

That's a little hard to believe, since XP Fax will not send at all unless it
hears CNG tones coming from a Fax device on the other end of the phone line.
How have you determined that "nothing gets to the other end"?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-P/I -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

That's a little hard to believe, since XP Fax will not send at all unless it
hears CNG tones coming from a Fax device on the other end of the phone line.
How have you determined that "nothing gets to the other end"?

Hal

Because I have been sending them to colleagues (more than one) in the
organization from which I am semi-retired. None of them gets my message.

 

[Hal Hostetler [MVP P/I]]

Again, XP Fax will NOT sent unless it has a Fax device to talk to. Do the
folks at your office get an error printout of some sort when you try to
send? The only other way this could happen would be if you had another Fax
device connected to the same phone line as the computer you're using to
send; SOMETHING has to be producing CNG tones.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-P/I -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Guest]

I have been sending them to colleagues at the office where I worked for 30
years and for which I still do contract work. I have visited the fax room
there and confirmed that a fax I had sent was not there.

 

[Guest]

the people at the office get nothing at all from me.