Failed to upgrade from Home Premium to Ultimate SP1 on HP Pavilion

[JYW]

Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.
They
all failed at the last step of upgrade. It told me "one or more system
component could not be updated". When I exited installation and rebooted,
the system rolled back to its previous state.

Since the situation is very simular to Debbie Rollins' "Anytime UPgrade from
Vista..." post on 1/22/2008, I tried the suggestion from OldGrump to select
"no" to search upgrades and disconnected the PC from the Internet.
Unfortunately, the result was the same.

I am stuck. What I need is to remote desktop access to this Pavilion PC
however, the Home Premium does not support it. I tried to use LogMeIn. The
display is too small for me to read by using LogMeIn. It looks like some
unknown reasons block the upgrade. If someone can shed a light to make the
upgrade work or can provide an alternative method to make remote desktop
access work, please share.

Deeply appreciate...

 

[Mr. Arnold]

Purchased a Ultimate upgrade DVD (SP1) from Microsoft yesterday. Today I
tried to upgrade my Pavilion m9177c (only 2 months old) at least 5 times.

That means that you a full free support from MS for like 60 days or so
after the purchase of the retail version. I suggest that you call MS for
support.

 

[Rick Rogers]

Hi,

Click start and type setupact.log, hit <enter> to open it once it appears in
the start menu and scroll to the bottom to see if it contains anything
useful about why the installation failed. You can copy/paste the relevant
portion into a reply if you'd like someone else to look at it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[JYW]

I can't tell there are abnormal activities from the
"setupact.log"...Following is the content...
---------------------------
2008-04-19 20:57:12, Info [0x0a000a] UI Autorun:Autorun core
successfully initialized!!!
2008-04-19 20:57:13, Info [0x0a000b] UI Autorun:Autorun UI
successfully initialized!!!
2008-04-19 20:57:14, Info UI AppWindow has layout style 0
2008-04-19 20:57:14, Info UI NavWindow has layout style 0
2008-04-19 20:57:14, Info UI NavWindow has layout style 0
2008-04-19 20:57:14, Info UI Page with ID 2018 returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 2002 returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200 returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200 returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info [0x0a011c] UI WizardDialogPost::SetActive
2008-04-19 20:57:17, Info [0x0a018e] UI Passing command line
parameter ("G:\Sources\setup.exe /HideWelcome /uilanguage:en-US
/targetlanguage:en-US") to IBS.

 

[Rick Rogers]

Hi,

Unfortunately, that doesn't yield much. Have you disabled your antivirus
software and also checked for the most recent BIOS release for your system?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

I can't tell there are abnormal activities from the
"setupact.log"...Following is the content...
---------------------------
2008-04-19 20:57:12, Info [0x0a000a] UI Autorun:Autorun core
successfully initialized!!!
2008-04-19 20:57:13, Info [0x0a000b] UI Autorun:Autorun UI
successfully initialized!!!
2008-04-19 20:57:14, Info UI AppWindow has layout
style 0
2008-04-19 20:57:14, Info UI NavWindow has layout
style 0
2008-04-19 20:57:14, Info UI NavWindow has layout
style 0
2008-04-19 20:57:14, Info UI Page with ID 2018
returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 2002
returned
0 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200
returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info UI Page with ID 1200
returned
1 for CanPageBeActivated with choice 0
2008-04-19 20:57:14, Info [0x0a011c] UI
WizardDialogPost::SetActive
2008-04-19 20:57:17, Info [0x0a018e] UI Passing command line
parameter ("G:\Sources\setup.exe /HideWelcome /uilanguage:en-US
/targetlanguage:en-US") to IBS.
---------------------------------

If you can shed the light, I really appreciate it...
--
JYW

Hi,

Click start and type setupact.log, hit <enter> to open it once it appears
in
the start menu and scroll to the bottom to see if it contains anything
useful about why the installation failed. You can copy/paste the relevant
portion into a reply if you'd like someone else to look at it.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com