explorer hang when selecting desktop shortcut properties

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Guest

I am running XP Pro, SP2 with all fixes applied.
During the test I have disabled the anti-virus (McaFee Enterprise 8).
When I right mouse select certain shortcuts the desktop stops responding.
The CPU is on low percentage use and there is no indication of problem in
the event log. I do not get the 'not responding' error.
The hang eventually goes away (30-45 seconds) and I get the shortcuts menu.
This problem also occurs in IE.
Anyone any idea how I determine what is causing this performance problem and
fix it.
 
Wesley, thanks for the hints.
The problem I have is that the error occurs for various files on both local
and remote drives.
I checked the extensions of some files and there does not appear the be any
special context menu handlers.
Files effected include .cab, .log, .rtf, .rdp, .reg, .cfg, .iso, .htm, .txt,
..doc, .msc, .xls, .vbs, .zip, .xml but not exclusive to those.
Its ok on .exe, .cmd

Regards, Major.
 
Major,

See..
Method 2 - Using ShellExView to determine the Context-menu causing the
problem
here...
Right-click is slow or weird behavior caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

Download ShellExView and run it.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wesley, sorry should have mentioned in my previous response that I did run
ShellExView and there were no red lines for these file types. There were some
pink lines so I disabled all those and rebooted and the problem is stilll
there. I have subsequently renabled all those.
I then ran regedit and checked all the extensions I listed. There is no
common factor and some only have just their base definition with no default
ShellExt.
The problem occurs on local and remote drives so its not network specific.

The PersistentHandler for .txt and .cmd is the same so I cannot explain why
the hang does occur for .txt and not for .cmd

Do you know if there was a 'fix' released in the last 2 months associated
with the default ShellExt?

Regards, Major.
 
Do you know if there was a 'fix' released in the last 2 months associated
with the default ShellExt?
Click to expand...

No I don't, Major.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wesley, Thank you for your help and ideas so far.
Do you or any of your colleagues have any other ideas for further
investigation into the cause of this problem before I initiate a rebuild?
Regards, Major.
 
Major,

Try disabling Windows Image Acquisition (WIA) service.

Open Services...
Start | Run | Type: services.msc | Click OK |
Scroll down to and double click Windows Image Acquisition (WIA) |
Set Startup type to Disabled | Click Apply | Hit the Stop button if WIA is
running |
Close Services.

You will probably see one hell of a lot of DCOM errors in the Event Viewer.
I do.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wes, thanks for staying with me.
WIA was set to Manual. I have set it to Disabled.
The problem still occurs.
Regards, Major.
 
Beats the heck out of me, Major.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
Wes, I am sorry I am being a bother.

I have restarted the PC ins safe mode and the problem appears to not be
there in that right mouse select of txt and a few other files worked ok.

I used regedit and commented out all the run items and rebooted normally but
that did not fix the problem.

Next is the services.

Is there a list of Services I can safely stop?

Regards, Major.
 
Services is a tough one, Major.

Remote Procedural Call is about the only one I wouldn't disable. Actually I
don't think you can disable it.

Windows Management Instrumentation service is another one that can cause
problems if disabled. If WMI is stopped, most Windows-based software will
not function properly.

Those are the only two that I can think of off the top of head.

Pull the plug on your modem when you test disabling services. You'll end up
disabling your antivirus and firewall.

Use services.msc and not msconfig.exe to disable services. It's possible to
disable some service with msconfig that is vital to booting your machine.
You cannot do that with services.msc.

Service information.

The following Blackviper sites are down quite often.

http://www.blackviper.com/

http://www.blkviper.com/WinXP/service411.htm

http://www.blkviper.com/WinXP/servicecfg.htm

The following Blackviper sites usually work.

http://web.archive.org/web/20041128094512/http://www.blackviper.com/

http://web.archive.org/web/20041128084144/www.blackviper.com/WinXP/servicecfg.htm

http://www.theeldergeek.com/services_guide.htm#Services

http://smallvoid.com/tweak/winnt/services.html

http://www.geocities.com/ziyadhosein/xpserv1.htm

http://www.beemerworld.com/tips/servicesxp.htm

[[This guide lists the default service configurations for Windows XP Service
Pack 1 and Windows XP Service Pack 2. Services that have been added,
removed, or had the default settings changed are highlighted in bold text.]]
TweakHound - Windows XP Services Default Settings Guide
http://www.tweakhound.com/xp/defserv.htm

[[Services
Microsoft pulled their services guide that I had linked to previously
because the information was outdated due to SP2. Even the default settings
for Services listed in Help & Support are still wrong. I've gotten these
settings by doing a fresh install of both XP Home and Pro and exporting the
Services configuration as a .csv file.]]
TweakHound's Super XP Tweaking Guide - Services
http://www.tweakhound.com/xp/xptweaks/supertweaks6.htm

Default settings for services
http://www.microsoft.com/resources/.../proddocs/en-us/sys_srv_default_settings.mspx

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
 
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