explorer.exe error

[Mukesh]

In my W2K member server on a W2k ADC domain,explorer.exe
generates error when I try to explore my computer thru
browser the desktop redraws.
the error is:
event id 1002,
category winlogon
the shell stopped unexpectedly and the explorer.exe
restarted.

Pl.suggest the solution
Thanks in advance.

 

[Guest]

What version of Internet Explorer are you running?

What service pack are you using?

What did it say in the event log about event 1002?

 

[Guest]

Internet explorer 6 (No SP)
W2K SP4
In the event 1002 it is described "the shell stopped
unexpectedly and the explorer.exe restarted".

 

[Guest]

Do you have any additional information on the error? Example: Error Number,
module, exe name (apart from explorer) etc. The are many things it can be &
the number will be easier to trace.

 

[Guest]

I have this exakt problem!
I run w2ksp4 and IE6 too.
And as I am writing this I restart my system for the 458th time today and
now it works...
The last things I tried was this (maybe it helps you too);
Put the 3dsmax6 CD1 in first cd-drive (its a long story).
Copied winnt\system32\comsvcs.dll from a different windows into this.
also backuped winlogon.exe and copied a new from the other windows.
Restarted. Winlogon gave bluescreen so I restored the backuped one.
Restarted again and all worked!

Magnus

If you use 3dstudio I can tell the long story too.

 

[Guest]

My Explorer.exe crashes when I browse some folder on My Computer Window.
Detail event is logged below.

I have Win2K Server Version 5.0 (Build 2195L Service Pack 4)

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 2/11/2005
Time: 2:33:55 PM
User: N/A
Computer: BELDISP2
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

Someone has already posted a similar question but I can't find the
answer/resolution.

http://msdn.microsoft.com/newsgroup...n-us&mid=f23824a3-7f00-4701-9d4e-2a9e63937855

Thanks for helping.

Abel Chan

 

[Guest]

This is the closest match I could find that describes the same issues:

http://support.microsoft.com/default.aspx?scid=kb;en-us;891608

 

[George Hester]

Try this:

Start | Run | regedit | OK. Navigate to:

HKEY_CLASSES_ROOT\.xml\ShellEx\{BB2E617C-0920-11d1-9A0B-00C04FC2D6C1}

Export this registry key and save to a location you'll remember. You don't need to do this because we can get it back easily. But after you save it double-click the (Default) value on the right and then hit Delete. Say OK and reboot. Let me know how that turns out.

To get that entry back all you need do is either double-click the saved reg file or:

Start | Run | thumbvw.dll | OK | OK.

 

[Guest]

Hi George,

I just did. I will test it out and will let you know if explorer.exe
crashes again.

Thanks so much.

Abel Chan.

 

[Guest]

Where did you get this documented information about deleting this registry
value?

You should always back up your registry before making changes to it unless
you know what you are doing, but then its still advisable to back it up anyway

 

[George Hester]

Start | Run | regsvr32 thumbvw.dll | OK | OK

Sorry about that.

 

[George Hester]

I did NOT say "delete the registry" and I DID say export the key first. What is your problem Crouchie1998?

 

[John Smith]

Are you using Spysweeper?