Explorer crashes

[Steve]

I have only experienced the problem below when connecting
to online banking at
http://www.westpac.com.au/internet/publish.nsf/Content/PB+H
omePage.

There is no problem connecting to the site but as soon as
I click on "Online Banking", Internet Explorer immediately
crashes. My guess is that this problem, which only
started a few weeks back, is to do with a recent Microsoft
security "patch" that I downloaded.

I do not have the same problem if I use Netscape (thank
Goodness for Netscape!).

I phoned Microsoft this week and was directed to Microsoft
Article 81344. I have followed that procedure, except for
creating a new user profile, but the problem still remains.

I have also installed Critical Update for Internet
Explorer 6 Service Pack 1 (KB831167).

But, in any case, my problem is not getting onto the
Westpac site, its just when I click the online banking
icon.

I am running Windows XP Home Edition and Explorer 6.

Can anyone help?

 

[H Leboeuf]

Rule out parasites.

Try this: Tools > Internet Options > Advanced > Browsing
Uncheck the Enable 3rd party browser extensions

If this clears your problem then find out who the culprit(s) is/are with
these tools.

Let AD-Aware Scan your system for advertising Spyware
http://www.lavasoftusa.com

and:

SpyBot-S&D
http://security.kolla.de/

p.s Reset the 3rd party browser setting.

More: This may be caused by a third-party program (adware, spyware,
parasite).
Get AdAware and SpyBot and run them both. Keep them up to date.
Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm