Hi Karen,
The error log you are referencing is generated by Dr. Watson. If you run
DRWTSN32 you will see a Log File Path and a Crash Dump path; typically these
two path settings are the same directory. Depending on the options that are
enabled in Dr. Watson, you should have a DRWTSN32.LOG file and a USER.DMP
file in the specified directory. These files would be the "log" that is
generated by Dr. Watson.
Access Violations in Explorer.exe can occur because of any number of things.
It's peculiar that when this problem occurs that you additionally see
problems with your external Firewire drive. An access violation in any
application should not cause a partition table to be erased, over-written,
or otherwise corrupted. I would however speculate that whatever is
occurring to your partition table may be what is causing Explorer.exe to
access violate.
You said that sometimes when you access a folder, explorer will crash. Have
you ever noticed this was the case only when accessing folders on the
external firewire drive? It also sounds like you have more than one of
these external disks; have you ever noticed if it is always the same disk
where the partition table becomes corrupted? Can you reproduce the problem
if you replace the disk with another one or if you leave that disk
disconnected from the workstation or server?
--
Tony Reveal [MSFT]
(e-mail address removed)
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