B
BJ McGowan
Hi,
This one is somewhat of a pickle that I hope someone can shed some light on!
We have our main server running Windows SBS 2003 with Exchange 2003.
Each client machine in the office connects to the exchange server
through Microsoft Outlook (about 10 clients - small office). We have our
user accounts set up as follows:
User account name: <surname_first_initial> eg smithj
Password: whatever they want (based on in office security rules)
Email address for this account: <first_initial_surname@companyname> eg
(e-mail address removed)
Yesterday I noticed the following happening. In Active Directory when I
go into the properties of a users account and click on the Email
Addresses tab, a new entry has been added for the email address type of
SMTP in the form <surname_first_initial@companyname> (eg
(e-mail address removed)) and it is setting this one as the primary email
address. There is still an entry for the original email address set up
as <first_initial_surname@companyname> (eg (e-mail address removed)).
On the Exchange General tab the alias is set to <surname_first_initial>
(eg smithj). Setting this to other way around (eg jsmith - so it is the
same as the intended email address) allows me to remove the additional
email address added and users sending email will have their correct
email address shown as the from address (with this mess up its been
showing it in the reverse format ie if it use to show as
(e-mail address removed) it is now showing as (e-mail address removed)).
However, the alias should be the same as the username (and its always
been this way) and when set this way it adds the additional email
address which then defaults to the primary address. If mail is sent when
it is in this form any replies to this address come to the System
Administrator account saying:
The following recipient(s) could not be reached:
(e-mail address removed) on 3/03/2005 4:26 PM
The e-mail account does not exist at the organization this
message was sent to.
Which is true because the mailboxes have always been the other way
around ie. jsmith
If I alter the alias to <first_name_surname> this problem goes away but
some users are connecting to exchange via IMAP and it is then not
authenticating them because it doesn't recognise their credentials (not
using Outlook as the email client). Some are connecting via an Exchange
connection but through an iMac (setting up their accounts as either
Exchange or IMAP fails authentication if the alias is changed). If I
change the alias back they can connect but then i'm left with the
reversed email addresses.
Back on the client machine if i start a new message and click on the To
button (to bring up the address book) and write click on a user in the
GAL and choose properties i can see the correct email address as well as
the additional one added. Updating the alias in AD and doing the same
lookup through the client show only the correct email address (ie the
format i want it in, not the newly inserted one) (have cached mode
turned off).
If anyone can please help me shed some light on this it would be most
appreciated. I'm at a loss as to where to go.
Cheers
Berk McGowan
This one is somewhat of a pickle that I hope someone can shed some light on!
We have our main server running Windows SBS 2003 with Exchange 2003.
Each client machine in the office connects to the exchange server
through Microsoft Outlook (about 10 clients - small office). We have our
user accounts set up as follows:
User account name: <surname_first_initial> eg smithj
Password: whatever they want (based on in office security rules)
Email address for this account: <first_initial_surname@companyname> eg
(e-mail address removed)
Yesterday I noticed the following happening. In Active Directory when I
go into the properties of a users account and click on the Email
Addresses tab, a new entry has been added for the email address type of
SMTP in the form <surname_first_initial@companyname> (eg
(e-mail address removed)) and it is setting this one as the primary email
address. There is still an entry for the original email address set up
as <first_initial_surname@companyname> (eg (e-mail address removed)).
On the Exchange General tab the alias is set to <surname_first_initial>
(eg smithj). Setting this to other way around (eg jsmith - so it is the
same as the intended email address) allows me to remove the additional
email address added and users sending email will have their correct
email address shown as the from address (with this mess up its been
showing it in the reverse format ie if it use to show as
(e-mail address removed) it is now showing as (e-mail address removed)).
However, the alias should be the same as the username (and its always
been this way) and when set this way it adds the additional email
address which then defaults to the primary address. If mail is sent when
it is in this form any replies to this address come to the System
Administrator account saying:
The following recipient(s) could not be reached:
(e-mail address removed) on 3/03/2005 4:26 PM
The e-mail account does not exist at the organization this
message was sent to.
Which is true because the mailboxes have always been the other way
around ie. jsmith
If I alter the alias to <first_name_surname> this problem goes away but
some users are connecting to exchange via IMAP and it is then not
authenticating them because it doesn't recognise their credentials (not
using Outlook as the email client). Some are connecting via an Exchange
connection but through an iMac (setting up their accounts as either
Exchange or IMAP fails authentication if the alias is changed). If I
change the alias back they can connect but then i'm left with the
reversed email addresses.
Back on the client machine if i start a new message and click on the To
button (to bring up the address book) and write click on a user in the
GAL and choose properties i can see the correct email address as well as
the additional one added. Updating the alias in AD and doing the same
lookup through the client show only the correct email address (ie the
format i want it in, not the newly inserted one) (have cached mode
turned off).
If anyone can please help me shed some light on this it would be most
appreciated. I'm at a loss as to where to go.
Cheers
Berk McGowan