excel file does not open when doubleclicked

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi all,

we have a user accesing office packages through terminal server. whenever he
receive an excel attachment in outlook 2003 , he cannot open it by double
clicking on it. no error message is displayed. the excel program opens with a
black sheet in the background.

to open the file , we need to go through file => open and select the
received file (it has to be saved first).

please advise ,

regards

kryshzt
 
Hello
Tools, Options, General tab
Untick "Ignore other applications"
Close Excel and try again

HTH
Cordially
Pascal
 
hi all,

sorry Papou for the late reply.....but this option i've have already ty
ried before posting this issue . the problem is still the sam e

any additional hint will be very helpful

regrds

kryshzt
 
Hello
You don't say which other options you have already tried.
From the Windows menu, start run:
EXCEL.EXE /UNREGSERVER >Ok
and then
EXCEL.EXE /REGSERVER >Ok

(NB: You may need to add the full path to EXCEL.EXE)

HTH
Cordially
Pascal
 
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