Excel crashing when close box is pressed


A

Arka Roy

I am running Office 2007, on Windows XP Service Pack 3.

Excel crashes almost without fail when I try to close a document with using
the close box (top right). I mean Close Window, to close the document, not
the one to close Excel itself.

It doesn't crash when I close my doc using the Close menu item in the Office
Button.

Does anyone else get this? Has there been a patch or a fix?

Thanks,
AR
 
A

Arka Roy

I seem to have resolved it by disabling the COM Add-in "Send to Bluetooth":
c:\windows\system32\btsendto_office.dll

My machine is a brand-new Dell Latitude E6500. Excel 2007 was working fine
on my old machine (a Hitachi Flora also running Win XP SP3). The old machine
doesn't have Bluetooth so I wondered if that was the difference. A very
lucky guess, it turns out.
 
Ad

Advertisements

P

ParanoidPeter

How did you disabled the COM-addon. I can't disable it. It keeps saying
something HK_Machine blah blah when I try to uncheck it.
 
H

HPandaK

Same problem here. I don't even have "Send to Bluetooth" as an Add-in in my
Excel 2003. How to disable to "Send to Bluetooth" add-in or is there other
way to fix it?
I have this "close window" problem after I remove an Essbase Add-in.
Anything to do with it?
 
Joined
Jun 4, 2010
Messages
1
Reaction score
0
Thanks! Solved the "Excel crashing on Close or Exit" by removing the "Send to Bluetooth" COM AddIn.

Excel Options > Add-Ins > Manage COM Add-ins > GO > Select Add-in > Remove

Excel 2007 / XP SP3 / DELL Latitude 6400
 
Ad

Advertisements

pcd

Joined
Apr 28, 2011
Messages
1
Reaction score
0
hi guys,

thanks for your help.


i was suffering from similar problem,

i got new DELL LAPTOP 6410 and I5 processor. so i went ahead and put on outlook 2010 to get the swanky looks and dashing performance.

Soon, i realized that my office begun to crash often.

POWER POINT . OUTLOOK, VISIO ..all.

the error details

Problem signature:
Problem Event Name: BEX
Application Name: POWERPNT.EXE
Application Version: 14.0.4754.1000
Application Timestamp: 4b967cf0
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 2057




i just unloaded the ADOBE PDF ADD IN


this solve all my problem.


thanks all..


cheers !!


:bow:
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top