Excel 97 Crash setting options w/Win XP

[Heather]

I have just installed Windows XP Pro on my system,
updated everything using Windows Update, then installed
Office 97 with SR1 and SR1. When I open Excel and click
TOOLS>OPTIONS, it crashes Excel (gives an error and shuts
down the program). Error dialog text is pretty useless..
just says "Microsoft Excel has encountered a problem and
needs to close. We are sorry for the inconvenience."

Thoughts and suggestions appreciated!

 

[Dave Peterson]

You wrote SR1 and SR1....

Maybe this is it:

XL97: Page Fault or Violation When You Click Options on the Tools Menu
http://support.microsoft.com/default.aspx?scid=kb;en-us;108032

sounds like it describes your Tools|Options problem (it says it was corrected in
xl97 SR2).

 

[Heather]

Sorry, I meant SR1 and SR2. However, from looking through
the links you provided, I think that what I installed was
not SR2 but the SR2 Value Pack (whatever that is). The
article you linked to doesn't really apply since I can't
even get into the Options dialog to check/change the file
path - it is set at the default as installed. I will
download and install the actual SR2 patch and see if it
has any effect. Thanks.

 

[Heather]

Dave,

Installing SR2 did fix the problem. Thanks for linking me
to the correct patch download.

-HK

 

[Dave Peterson]

Thanks for posting back with the results.

Dave,

Installing SR2 did fix the problem. Thanks for linking me
to the correct patch download.

-HK