Excel 2007 crashes when opening a new blank workbook



When I load Excel 2007, then click on the Office Button => New =>
Blank Workbook, Excel just crashes with the following problem details
(Vista Home Premium, Office Home & Student, trial licence) :

Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 12.0.6024.5000
Application Timestamp: 465f21c3
Fault Module Name: OLEAUT32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd95
Exception Code: c0000005
Exception Offset: 000041c0
OS Version: 6.0.6000.
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

And MSFT really expects I'll buy the full version after seeing
this ???




Bill Manville

The following, from another user's thread with similar problem
description, may help?
problem deals with the Bluetooth COM add-in for Excel ("Send to
Bluetooth"). The problem stems from the fact that the Bluetooth add-
in tries to refer to my profile data at a hard-wired folder location
of "C:\Documents and Settings\gomer\My Documents\Bluetooth Exchange
Folder". However, I have relocated my profile to another HDD.
Obviously, the folder location should not be hardcoded. The way I
eliminated the problem was to disable the Bluetooth COM add-in (Send
to Bluetooth) within Excel 2007. This is done via the "Add-ins"
section of the "Excel Options". By the way, the "Send to Bluetooth"
add-in refers to "C:\Windows\system32\btsendto_office.dll", which I
believe was produced by/for Broadcom.

Another way to solve the problem is to leave the add-in enabled and
create a dummy folder path in "Documents and Settings". I do not know
the ramifications of doing this.

Bill Manville
MVP - Microsoft Excel, Oxford, England


Hi Gomer, my Excel keeps crashing everytime I open an Excel file. I tried to
disable the Bluetooth COM add-in within Excel options but the program says
"The connected state of Office Add-ins registered in HKEY_LOCAL_MACHINE
cannot be changed. Is there any other way, please help


Jan 21, 2009
Reaction score
hi everyone.
it does not work
i even change the windows registry but nothing happpend.
just rmove the file (btsendto_office.dll) from the system32 folder of windows.
it really works
good luck

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