Excel 2007 crashes when opening a new blank workbook


M

mercier.seb

When I load Excel 2007, then click on the Office Button => New =>
Blank Workbook, Excel just crashes with the following problem details
(Vista Home Premium, Office Home & Student, trial licence) :

Problem signature:
Problem Event Name: APPCRASH
Application Name: EXCEL.EXE
Application Version: 12.0.6024.5000
Application Timestamp: 465f21c3
Fault Module Name: OLEAUT32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd95
Exception Code: c0000005
Exception Offset: 000041c0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

And MSFT really expects I'll buy the full version after seeing
this ???

S.M.
 
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B

Bill Manville

The following, from another user's thread with similar problem
description, may help?
<<
The
problem deals with the Bluetooth COM add-in for Excel ("Send to
Bluetooth"). The problem stems from the fact that the Bluetooth add-
in tries to refer to my profile data at a hard-wired folder location
of "C:\Documents and Settings\gomer\My Documents\Bluetooth Exchange
Folder". However, I have relocated my profile to another HDD.
Obviously, the folder location should not be hardcoded. The way I
eliminated the problem was to disable the Bluetooth COM add-in (Send
to Bluetooth) within Excel 2007. This is done via the "Add-ins"
section of the "Excel Options". By the way, the "Send to Bluetooth"
add-in refers to "C:\Windows\system32\btsendto_office.dll", which I
believe was produced by/for Broadcom.

Another way to solve the problem is to leave the add-in enabled and
create a dummy folder path in "Documents and Settings". I do not know
the ramifications of doing this.

Gomer
Bill Manville
MVP - Microsoft Excel, Oxford, England
 
G

Guest

Hi Gomer, my Excel keeps crashing everytime I open an Excel file. I tried to
disable the Bluetooth COM add-in within Excel options but the program says
"The connected state of Office Add-ins registered in HKEY_LOCAL_MACHINE
cannot be changed. Is there any other way, please help
 
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Joined
Jan 21, 2009
Messages
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hi everyone.
it does not work
i even change the windows registry but nothing happpend.
just rmove the file (btsendto_office.dll) from the system32 folder of windows.
it really works
good luck
 

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