Event Viewer Error Messages

[thmcg]

Hello,

I am frequently getting an error message in the "System" Event Log.
The source is "ultra" and the Event ID is "9." The Description reads
"The device, \Device\Scsi\ultra1, did not respond within the timeout
period." At the exact same time a warning message is being logged.
The warning source is "disk" and the Event ID is "51." The
Description for this warning reads "An error was detected on device
\Device\Harddisk0\D during a paging operation." These exact two
events are then logged-in once again 15 seconds later.

I clicked on the Help & Support link and for the Error "ultra 9" there
was no additional info available. However, for the Warning "disk 51"
an explanation was given "An input/output (I/O) request to a
memory-mapped file failed and the operation was retried." Further,
there was the following statement for User Action: "If these events
are logged regularly on a primary system drive, replace the device.
Otherwise, no user action is required."

Am I looking at a "hard drive in the process of failing"????

Any help would be appreciated!

Thanks!

Tom.

 

[Malke]

Hello,

I am frequently getting an error message in the "System" Event Log.
The source is "ultra" and the Event ID is "9." The Description reads
"The device, \Device\Scsi\ultra1, did not respond within the timeout
period." At the exact same time a warning message is being logged.
The warning source is "disk" and the Event ID is "51." The
Description for this warning reads "An error was detected on device
\Device\Harddisk0\D during a paging operation." These exact two
events are then logged-in once again 15 seconds later.

I clicked on the Help & Support link and for the Error "ultra 9" there
was no additional info available. However, for the Warning "disk 51"
an explanation was given "An input/output (I/O) request to a
memory-mapped file failed and the operation was retried." Further,
there was the following statement for User Action: "If these events
are logged regularly on a primary system drive, replace the device.
Otherwise, no user action is required."

Am I looking at a "hard drive in the process of failing"????

Download a diagnostic utility from the drive mftr. and make a bootable
floppy. Boot with it and do a full diagnosis. BTW, you *do* have SCSI
hard drives? Are they on a controller card? Which one?

Malke

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Not necessary to crosspost to so many groups, hardware related and
maintenance should be enough for this type of error.

The first error appears to be related to a SCSI device on your system and
some users do have SCSI hard drives as opposed to ATA IDE hard drives. Do
you have such a hard drive, usually a user would know this as SCSI drives
are not usually standard on consumer systems. Some external devices which
are not SCSI devices use a special driver that emulates SCSI and that can be
the source of such errors as well. Iomega Zip drives fall into that
category, at least the NON-USB versions.

I can't say if these two errors suggest a hard drive, failure. Usually such
a failure will be preceded by some blue screen crashing during saves or
reading from the drive as well as system error messages that the drive could
not be read or the drive could not be written to and this would be errors
outside the event log.

The best way to test is to go to the hard drive manufacturer's website, look
for their diagnostic disk (Unless you have the one that came with your
drive), download the tools, make note of the instructions for creating the
tools floppy and running their diagnostics and then run their disk
diagnostic as these are pretty good at determining if a disk is about to
fail.

 

[Gerry Cornell]

http://www.eventid.net/display.asp?eventid=9&eventno=2408&source=ultra&phase=1


--

~~~~~~


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.

~~~~~~~~~~~~~~~~~~~~~~~~

 

[thmcg]

First of all, a big "thank you" to Malke, Michael Solomon, and Gerry
Cornell for the really quick, and really helpful responses! I really
appreciate it!

I have learned a lot already just from your posts. I did some digging
around in my paperwork, and on my pc, to find out more about my hard
drive. I have a Maxtor Quantum Fireball Plus LM, 30GB, 7200RPM Ultra
ATA Hard Drive, with an Ultra ATA 66 Controller. These are installed
in a Gateway Performance 700 which I bought for home use in May, 2000.

I found a diagnostic utility on Maxtor's site (PowerMax v 4.06),
although I have not yet downloaded it.

It would appear my next steps are: (1) Backup my files, and (2)
Download & run the Maxtor utility.

This is my only hard drive, so I don't understand why the error code
(ultra 9) would be telling me I have a problem with an SCSI device.
Is there some "device" other than a hard drive that this error code
could be referring to?

Michael, re your comment about cross-posting to so many groups, I'm
sorry about that, but I had posted this message to the XP "Help and
Support" group, but had rec'd no reply after several days, so I
thought I'd try to find a more responsive group, and I really didn't
know which group this problem would fit in. Thank you for educating
me.

The only external devices I have are an HP printer, an HP scanner, and
an M-Audio USB Duo Microphone Pre-amp and A/D Converter, all of which
are USB.

To Michael's comment about "some blue screen crashing during
saves"...the only problem I've been having, and only for the past
month or so, is that sometimes, not always, after I have put the pc on
"Stand By," it will not come back up properly. Instead, on these
occasions, I will get a blue Windows screen (not the blue DOS "death"
screen!) that simply says "Windows is shutting down." It doesn't give
me a reason, and there are no Error Codes in the Event Viewer. When
this occurs, I simply reboot and everything seems to be fine. It's
certainly an aggravation, but more importantly, I wonder if there is
something "about to fail"...

And, Gerry, I went to that website you suggested. Thank you for that.
There were some interesting comments for both the Error code "ultra
9" and the Warning "disk 51."

I will post my results after I've backed up my files and run the
utility.

Thanks again for all the help!

Tom.

http://www.eventid.net/display.asp?eventid=9&eventno=2408&source=ul
tra&phase=1

(...snip, snip...)

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

You're welcome and no problem with regard to the crossposts, it was mostly
for future reference.

You might want to check the specs on your system at the Gateway site to see
if there's a SCSI controller included with the system. Also, check the
documentation on your peripherals for any reference in that regard as they
may be emulating SCSI in some fashion.

Have you ever reinstalled XP, if yes, might you have installed SCSI drivers
for some purpose?

 

[Gerry Cornell]

Tom

I see you bought your computer in May 2000. You presumably had another operating system before installing Windows XP. With this in mind you should check your software to make sure it is intended for use with Windows XP. I fell into a trap with an HP scanner thinking I only needed to update drivers. This resulted in a problem it took 15 months to resolve. I had to uninstall the software which came with the scanner, which was intended for Windows 98 and download the Windows XP software from the HP web site.

Check the Maxtor website regarding the Controller software! Without fully understanding what I was reading I went to the Maxtor site, which led me to the Intel site. I got the clear impression that you could have a compatibility issue. Your hard drive ( and presumably your motherboard ) predates Windows XP!

When you upgraded to Windows XP did you need to upgrade (flash) the BIOS? We are getting into murky waters!


~~~~~~


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.

~~~~~~~~~~~~~~~~~~~~~~~~

 

[Mike Powers]

If by Ultra ATA 66 controller you mean an add in hard drive controller
care, many of these appear as a SCSI device. You might, to test the
drive, install it to the regular IDE controller on the mother board.
You may have to activate it in the BIOS. Check with the Maxtore site, I
don't know if maxtor did it but some WD drives had to have a utility to
run to set them to run at a slower speed. I assume the drive was an
upgrade, I con't think that even Gateway would build a computer this
way rather than going to another motherboard.