Etrust Admin Server with Multiple NICs

[William Webb]

PROBLEM: Etrust admin discovery broadcasts going out on the wrong NIC

BACKGROUND: I have a Win2k Advanced server (SP4) that is running both
Etrust Antivirus (7.0.139) and Brightstor Arcserve Backup Server (9.0
Build 2030). This device has two network cards. The first one (1) is
a Gigabit card that connects into our main network infrastructure.
The second (2) is a Fast Ethernet card that connects into a switch
dedicated for all tape backup activity. This card represents the port
through which the BAB agents on our other servers communicate with
this main BAB server.

Windows 2000 adv server is configured to use NIC (1) first and NIC (2)
second for its communications. This configuration was made by going
to Start | Settings | Control Panel | Network and Dialup Connections |
Advanced menu | Advanced Settings… In the Connections box NIC (1) is
at the top of list followed by NIC (2).

NIC (1)'s IP address is 10.10.10.5 and NIC (2)'s IP address is
192.168.0.5.

Brightstor Arcserve Backup allows me to specify that this application
use NIC (2) for all communications. This configuration is made in BAB
by going to the Manager menu | Server Admin | (New window) Admin|
Multiple Network Cards… | Brightstor AB will use selected network card
, 10.10.10.5 checked. Tape back up traffic runs as designed with this
configuration.

In Etrust Antivirus when I select Discover All Subnets it only finds
the 192.168.0.x subnet. Etrust successfully finds all devices on this
subnet but I cannot make it find anything on the 10.10.10.x subnet.
Even a directed broadcast to an address on the 10.10.10.x subnet times
out. This suggests that all Etrust communications are going out NIC
(2). Other Windows traffic such as Internet Explorer traffic
successfully uses the 10.10.10.5 NIC.

I suspect that there is a shared CA configuration that is specifying
which Network Card to use. Since Brighstor AB was installed first my
guess is that BAB is dictating which route to follow. For BAB this is
great, but for Etrust Antivirus this does not work.

QUESTION: How does one configure the server to make BOTH applications
work????

Thanks in advance
William Webb

 

[stanash]

I don't believe this to be a problem with Brightstar. We are having the same problem. ETrust Admin worked great until we introduced a 2nd configured nic. Once we did that, the admin service would bind to the 2nd interface (whether public or private.) The only solution we have found thus far is to disable the 2nd interface, then stop/restart the eTrust admin services, THEN bring the 2nd interface back online, at which point the admin services have already bound to the proper nic.

I REALLY need to find a solution to this!

If I hear anything elsewhere, and get a solution, I'll post it back here.