ERROR?

[Brian]

I am trying to install a CD - Burner aplicatin that will
burn cd's with a special format. Sony is the
distribuitor. When I install the program, at the end of
the installation I get this message...

IKernel.exe - Application Error

The instruction at "0x771c732a"referenced memory
at "0x00163598". The memory could not be "read".
Click on OK to terminate the program.

After I restart my computer I find that both my CD drives
have dissapeared and they are not detected.

When I look at my device manager it says in the
properties of the CD drives say the following.

-SAMSUNG CD-R/RW SW-240B says...
Windows successfully loaded the device driver for this
hardware but cannot find the hardware device. (Code 41)

-SAMSUNG DVD-ROM SD-616F says...
Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete
or damaged. (Code 19)

I am very frustrated and want to use this software as
soon as possible.

Please help. I'm Desprate.

 

[Juan Pablo Barrios [uy]]

First, restore from an earlier date of the installation of that soft.
You can do that going to Accesories --> System Tools --> System restore.
After that, you might to verify if the soft you're installing is compatible
with XP, and what are their requirements.