Hi ScareCrowe,
Thanks for your post.
You have indicated that you receive an error message when you try to
install different applications. If I have misunderstood your concern,
please feel free to let me know.
First, perform a Clean Boot to check if the issue is caused by some third
party applications.
1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.
2. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.
3. Click to clear the check mark from the "Load startup items" below
Selective Startup.
4. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. *note that please make sure that you do not uncheck the Microsoft
services.
5. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.
6. After restarting, please check whether this issue will reoccur.
If this issue does NOT reoccur following the Selective Startup, please
continue these steps to find the exact cause:
1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
quotation marks), and click OK.
2. In the System Configuration Utility (MSConfig) window, click the Startup
tab or the Services tab.
3. Add one check mark at a time to the entries under the Startup tab or the
Services tab, and then restart each time to see if the additional entry
reproduces the original problem.
Second, check in Safe Mode.
I suggest we restart the computer in the Safe Mode to see if the problem
also occurs in the mode which loads a minimal protected-mode configuration,
disabling Windows device drivers and using the standard VGA display
adapter.
1. Restart the computer.
2. Keep press F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode, and press Enter.
Note: In the Safe Mode, your system display and Desktop will look and
perform differently than in Normal Mode. This is only temporary.
Third, let's test the issue in the new user account.
1. Click Start, and click Control Panel.
2. Double-click "User Accounts".
3. Click the "Create a new account" link.
4. Follow the instructions to create a new account with Administrator
rights.
5. Log off the current user account and then log on the new account.
6. Test whether or not the issue disappears.
If the issue disappears in the new user account, there may be a file
corruption in your old user profile. In my experience, there are many
causes of user profile corruption. Finding the culprit may be time
consuming. In order to resolve the issue more efficiently, let's transfer
data from the old account to the new one. You can delete the old account
after you confirm everything works well in the new account.
Step one: You need to be logged in under the old account.
a. Click Start, click Accessories, click System Tools, and then click
"Files and Settings Transfer Wizard".
b. Click Next, click Old Computer, and then click Next.
c. Select OTHER and BROWSE to the Desktop and Make a New Folder on your
Desktop that we will transfer the files and settings to. Call the folder
"migration", and click OK, then click Next.
d. Select the appropriate option for the items that you want to transfer:
- "Settings only"
- "Files only"
- "Both files and settings" - (I recommend transfering files and settings)
- Customize
e. Click Next, click OK, and then click Finish. (be prepared this may take
awhile)
Step two: Please log in under the new account.
a. Click Start, click Accessories, click System Tools, and then click
"Files and Settings Transfer Wizard".
b. Click Next, and then click New Computer.
c. Click to select the "I don't need the wizard disk I have already
collected my files and settings from my old computer" check box.
d. Select OTHER then BROWSE
~ browse through this path to retrieve your old files and settings: -> My
Computer -> Local Hard Drive (C) -> Documents and Settings -> "Old User
Profile" -> Desktop-> look for the "migration" folder we created and click
the file included in it.
e. Click OK
f. Click Next (This may take some time)
g. Click Finish.
h. Select YES or No to log off of the computer. The new settings do not
take effect until you log off.
If the issue persists, please help me to capture a screenshot of the error
message in order to see the issue clearly:
1. When the error message appears, press the Print Screen key (PrtScn) on
your
keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit menu, click Save under the File
menu, type
file name for the snap shot, choose JPEG as "Save as type", and click Save.
4. Please send this file to the email account: (e-mail address removed).
Please take your time in trying the suggestions above and let me know the
result at your earliest convenience.
If you need any further assistance or have any concerns, please feel free
to let me know, and I will be glad to help.
Thanks & Regards
Amanda Wang [MSFT]
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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