Error Starting Outlook, Please Help!

[Shannon Bradford]

I've just recently moved my old Outlook files over to a new computer.
Everything was working fine until I discovered that my anti-virus program,
Kaspersky was causing some problems, so I uninstalled it and installed a new
program, PC-cillin. Now when I load Outlook 2003, I get the following
errors (either one or the other, not both, usually the first one):

Error #1: An extension failed to initialzie. Can't open file: extend.dat.
The file may not exist, you may not have permission to open it, or it may be
open in another program. RIght click the folder that contains the file, and
then click Properties to check your permissions for the folder.

Error #2: The add-in "Crogram Files\Kaspersky Lab\Kaspersky Anit-Virus
Personal..." could not be installed or loaded. This probelm may be resolved
by using Detect and Repair on the Help Menu.

I tried using detect and repair, but this didn't help. Does anyone have any
other ideas on how I can fix this? My email still works after I click on
the "OK" button, but I'd like to not have this darn thing always popping up
all the time.

Thanks.

Shannon

 

[Guest]

This article is about OL2000 but the advice should still work under OL2003:
http://support.microsoft.com/default.aspx?scid=kb;en-us;204951

 

[Andre]

when you moved them to a new computer how did you move them?

If you used a CD .. your PST is now marked read only and you need to change
that.

 

[Shannon Bradford]

The information at that link allowed me to rename the extended.dat file and
then it created a new one the next time it loaded and all was fine.

Thanks for the help.

Shannon

 

[Shannon Bradford]

Thanks. That solved it.

Shannon

This article is about OL2000 but the advice should still work under
OL2003:
http://support.microsoft.com/default.aspx?scid=kb;en-us;204951

 

[Guest]

I sure see a lot of questions on these pages, but no answers. Where are they?
Am I missing something? I'm having a problem with "could not be installed or
loaded," too. How does one fix it in plain and simple terms?

 

[Ken Slovak - [MVP - Outlook]]

Did you bother to look at the link that Vince supplied?

That tells how to fix the problem. There are no "simple" answers to this
problem but that link provides the information needed to fix it.