Error Report

[Moyra MacDonald]

My husband and I share my computer so we use the "switch
user" programme. The problem is whenever my husband goes
into any site a pop- up occurs, saying "Error Report"
sorry programme has to close down. He more often that
not has to send an "Error Report" to Microsoft. This
happened four times in a period of twenty minutes.
Consequently the programme he was using closed down each
time. He did send a report of this to Microsoft but to
this point in time there has been no feedback as to what
the problem could be. My computer is only nine months
old. Can anyone shed some light on this most frustrating
problem.

 

[Malke]

My husband and I share my computer so we use the "switch
user" programme. The problem is whenever my husband goes
into any site a pop- up occurs, saying "Error Report"
sorry programme has to close down. He more often that
not has to send an "Error Report" to Microsoft. This
happened four times in a period of twenty minutes.
Consequently the programme he was using closed down each
time. He did send a report of this to Microsoft but to
this point in time there has been no feedback as to what
the problem could be. My computer is only nine months
old. Can anyone shed some light on this most frustrating
problem.

He probably has some spyware active on his account. You don't really
give much information, so it's hard to say exactly. Here are generic
troubleshooting steps for you to take:

1) scan with current antivirus using updated definitions; 2) remove
spyware with tools such as Spybot S&D (www.security.kolla.de) and/or
Ad-aware (www.lavasoftusa.com) - note that it is a good idea to do
virus and spyware scans in Safe Mode; 3) delete temporary and Temporary
Internet Files; 4) stop unnecessary services/programs from running at
startup (see www.blackviper.com for a listing of services). Also, look
in Event Viewer for clues.

Malke