Error on "mailto;" links with IE 6

[John Gilbert]

Hi All,
I have a user that's getting the error:
"Counld not perform this operation because the default
mail client is not properly installed" when they try to
click a mailto: link. We use OL2000, and it's installed
and configured, and IE is set to use Outlook (not Outlook
Express) for email. I can use the menu or menu bar to
compose a new email message and it opens OL2000 as
expected. Did a seach on the knowledge base, and got
nothing.

Any ideas?

Thanks for any help!!!!

 

[PA Bear]

See http://www.slipstick.com/config/defaultmailer.htm

Is or was MSN 8 installed?
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/default.asp

 

[John Gilbert]

Hello,
No, MSN 8 is not and as far as I know, was not installed.
This is a brand new machine I setup yesterday. The user
had installed RealPlayer and all of it's associated
garbage, and I uninstalled it.

Slipstick had this article as well:
http://support.microsoft.com/?kbid=813745

I'm going to try clearing the registry and letting OL2000
rebuild it.

I'll post if that works or not.

 

[Aldo Rosati]

Hello,
I have the same issues on a few clients machine as well.
If you reinstall Outlook you will see this disappear.
However, this is just a work around and not a permanent
solution. I have seen this error message re-appear on some
cases. I am trying to investigate a permanent solution to
this problem.

Reagrds

 

[Frank Saunders, MS-MVP]

Hello,
I have the same issues on a few clients machine as well.
If you reinstall Outlook you will see this disappear.
However, this is just a work around and not a permanent
solution. I have seen this error message re-appear on some
cases. I am trying to investigate a permanent solution to
this problem.

Reagrds

Outlook and Outlook Express are different programs. I suggest that you ask
in an Outlook newsgroup:

news://msnews.microsoft.com/microsoft.public.outlook
news://msnews.microsoft.com/microsoft.public.outlook.Calendaring
news://msnews.microsoft.com/microsoft.public.outlook.configuration
news://msnews.microsoft.com/microsoft.public.outlook.Contacts
news://msnews.microsoft.com/microsoft.public.outlook.Fax
news://msnews.microsoft.com/microsoft.public.outlook.General
news://msnews.microsoft.com/microsoft.public.outlook.installation
news://msnews.microsoft.com/microsoft.public.outlook.interop
news://msnews.microsoft.com/microsoft.public.outlook.printing
news://msnews.microsoft.com/microsoft.public.outlook.Program_AddIns
news://msnews.microsoft.com/microsoft.public.outlook.program_forms
news://msnews.microsoft.com/microsoft.public.outlook.Program_VBA
news://msnews.microsoft.com/microsoft.public.outlook.ThirdPartyUtil

 

[John Gilbert]

Hi, and Thank you!
I deleted the OL2000 registry key, and did a detect and
repair. Then I rebooted and that fixed the issue.

Thanks again!!!!