Error messages and unable to connect to windows mail

  • Thread starter Thread starter Jeanne'smail
  • Start date Start date
J

Jeanne'smail

I installed office professional 2007 a few weeks back. On my desk top, I can
receive mail but contantly get the pop up box to sign on to my account, even
though I have and have marked for the info. to be saved. Now on my laptop
I'm getting the same pop up authentication box and error messages:
Account: 'mail.bellsouth.net', Server: 'mail.bellsouth.net', Protocol:
POP3, Server Response: '-ERR login failed', Port: 110, Secure(SSL): No,
Server Error: 0x800CCC90, Error Number: 0x800CCC92

Suggestions/help/ideas?
Thanks!
 
Did your ISP (ATT/BellSouth) tell you that SSL should not be enabled?

Is your anti-virus application configured to scan incoming and outgoing
mail?
 
Your settings appear to be correct for that server. However, Bellsouth
customers are being migrated to the AT&T/Yahoo servers, so you might
check with customer service to see if your account has been migrated.
Otherwise, you should test your password by logging in to webmail.
If that works, it proves you have the correct username and password.
A likely reason for the username/password failing is account corruption.
One thing you should try as a possible quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://download.live.com/wlmail

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
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