Error Message

[Suzy]

when signing on I recieve a message: NT On Access Scanner
service encountered a problem and needed to close. I sent
a report and did the update that was recommended. I still
keep getting the message, sometimes when I try sending it,
it just clicks off. HELP!!!

 

[Guest]

If you are useing McAfee Anti-Virus. These are the steps that need to be done
with this error message:

1. Right-click 'My computer' and click 'Manage'.
2. Double-click 'Services and Applications'.
3. Highlight 'Services' and maximize the window.
4. Double-click the 'McShield' service.
5. Go to the Recovery tab.
6. Select 'Restart the Service' on 'First Failure' and click ok.
7. Close the computer management window.
8. Restart the computer.

Past this:
Here are the steps that need to be done:

1. Check for a Virus.
2. Check for another Anti-Virus program conflicting.
3. Go through an uninstall, removing left over files, and than do a clean
install.
4. Check for any Chinese/Japanese software installed.
5. Check to see what language the OS is set to and what language of McAfee
VirusScan.