Error Message

[sandysmail]

When I open Windows Mail, it is not showing new emails. What I get is an
error message that says "The connection to the server has failed. Account:
'appserver1.whsites.net', Server: 'appserver1.whsites.net', Protocol: POP3,
Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

What do I do to fix this. I have deleted all the outgoing, sent and deleted
mail.

 

[George Mathias]

this can happen if you have a slow internet connection, or if your settings
are not correct, uncheck the "log on using secured password" at tools
accounts, properties, click on the server Tab, click Apply and OK, and check
again

 

[Gary VanderMolen]

That symptom is usually caused by interference from an antivirus program.
Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Gary VanderMolen]

George, I appreciate your desire to help, but if you're not sure what
the correct solution is, it is best to let others respond.

 

[sandysmail]

I am using Norton 360

That symptom is usually caused by interference from an antivirus program.
Which antivirus are you running?
As a minimum, email scanning in the antivirus should be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

Email scanning in any antivirus should be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If no improvement after disabling email scanning, consider upgrading
to Windows Live Mail, because it is less prone to suffering bad effects
from overly intrusive antivirus programs:
http://download.live.com/wlmail

 

[Gary VanderMolen]

Norton security products are among the top three troublemakers for
Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. Do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail