error message

[Guest]

Windows Defender detected an item (Surfsidekick) but I am unable to remove
it. I got error # 0x80508017

 

[Tom Emmelot]

Hallo Al B?

look here:

http://forums.majorgeeks.com/showthread.php?t=74266

Good luck.

Regards >*< TOM >*<

Al B schreef:

 

[Guest]

I have the same problem. Windows Defender finds SurfSideKick over and over
again but always fails to remove it (same error message noted below). I even
just upgraded to the most recent release - same issue. I had to go buy
Spyware Doctor to remove SurfSideKick (it's a particularly nasty bug that
constantly hijacks your browser - both IE and FireFox) after Norton
AntiVirus, Windows Defender, and XoftSpy all failed to get rid of it. Even
now there seems to be some disabled remnant on my laptop since WD keeps
"finding" it (and erroring out when trying to remove it).

 

[Tom Emmelot]

Hi Kristin,

Did you try to do a full scan in safe mode?
At boot up toggle the F8 key, in the menu choose safe mode without net
and login as admin.
The do the Full Scan.

If that don't work, try these:


http://housecall.trendmicro.com/
http://www.trendmicro.com/cwshredder/
Or download 90 day's test version:
http://nl.trendmicro-europe.com/ent...=4&family=42&id=188&rightnav=0,5&related_id=0
http://www.ewido.net/en/onlinescan/
http://www.pandasoftware.com/produc...5D4-4DA2-B310-B1DBEC2971F2}&NRCACHEHINT=Guest
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://www.spywareguide.com/onlinescan.php
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://www.kaspersky.com/virusscanner
http://www.windowsecurity.com/trojanscan/
http://onlinescan.avast.com/
http://safety.live.com/site/en-US/default.htm

Regards >*< TOM >*<

Kristin schreef:

 

[Larry Gardner]

A lot of people have had good luck with the last item:

http://safety.live.com/site/en-US/default.htm

Be careful and only select the items you want fixed.

Also try running MRT from Start Menu | Run

 

[Guest]

SurfSideKick is disabled so I don't really care about eradicating what is
left, especially since I'm not particularly technically inclined and don't
have a lot of time or patience to mess with it. I mainly just wanted to note
that someone else is having this issue. Thanks for the helpful hints, though.

Kristin