Hi Janet,
I found several references to this problem in our knowledge base...the resolutions are presented below:
#1
If this error is encountered, a scan with Ad-aware may resolve the issue.
1. Download Ad-aware from
www.lavasoftusa.com
2. Update Ad-aware
3. Run a scan with Ad-aware to remove any spyware
#2
This is a virus. (Possibly Gaobot or one of its variants.)
Make sure customer has all available SP and updates installed.
Check run keys for anything suspicious expecially Gaobot variants:
http://securityresponse.symantec.com/avcenter/venc/data/w32.gaobot.aay.html
Download and run the available tools for Gaobot at:
http://securityresponse.symantec.com/avcenter/tools.list.html
#3
To resolve this problem, obtain the latest service
pack for Microsoft Windows 2000. For additional information, click the
following article number to view the article in the Microsoft Knowledge Base:
KBLink:260910.KB.EN-US: How to Obtain the Latest Windows 2000 Service Pack
Hope one of these helps
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David Hancock
Microsoft Server Setup Team
Search our Knowledge Base at
http://support.microsoft.com/directory
Visit the Windows 2000 Homepage at
http://www.microsoft.com/windows2000/default.asp
See the Windows NT Homepage at
http://www.microsoft.com/ntserver/
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