error message using outlook to connect to live mail

J

JackR

I get a message that says" the set of folders cannot be opened. the
information store could not be opened"
I have another msn account that works fine with outlook 2007, what is the
problem. I am using Windows Vista pro.
I set-up a new account through outlook connector.
If any one can shed some light on this I would appreciate it.
 
B

Brian Tillman

JackR said:
I get a message that says" the set of folders cannot be opened. the
information store could not be opened"
I have another msn account that works fine with outlook 2007, what is
the problem. I am using Windows Vista pro.
I set-up a new account through outlook connector.
If any one can shed some light on this I would appreciate it.

Open the Mail applet in Control Panel and examine click Data Files. Remove
the bogus reference.
 
J

JackR

I don't quite understand remove the bogus reference, if I remove it do I try
to reconnect the e-mail account with windows live?
 
B

Brian Tillman

JackR said:
I don't quite understand remove the bogus reference, if I remove it
do I try to reconnect the e-mail account with windows live?

Outlook is complaining that there is a reference in the mail profile to a
Personal Folders file that doesn't exist. Look in the mail profile to see
which one it is and remove it. If it's connected with a Windows Live
account, instead of what I'm suggesting here, remove the account and readd
it, also using the Mail applet in Control Panel.
 

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